Dairy Lead & Customer Care Specialist

Hy-Vee Inc; Springfield (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Starting wage

Benefits

Job summary

Hy-Vee Inc. in Springfield, IL is seeking a Dairy Clerk to rotate and replenish merchandise while maintaining high quality standards. You will provide courteous, friendly, efficient customer service and help customers find products.

Responsibilities include stocking, unloading trucks, building end caps, keeping the department clean, and following company policies. This non-exempt role requires physical stamina and a willingness to work in a fast-paced environment.

Qualifications

• Ability to solve practical problems with limited standardization.
• Ability to perform simple arithmetic and keep accurate records.
• Ability to understand and follow verbal or demonstrated instructions.

Responsibilities

• Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Unloads trucks and places product in appropriate storage area.
• Faces merchandise.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Builds end caps displays and fills through the week as necessary.
• Orders product and supplies that are requested by department manager.
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Skills

Problem solving

Basic math

Follow instructions

Job description

Hy-Vee Inc. in Springfield, IL is seeking a Dairy Clerk to rotate and replenish merchandise while maintaining high quality standards. You will provide courteous, friendly, efficient customer service and help customers find products.

Responsibilities include stocking, unloading trucks, building end caps, keeping the department clean, and following company policies. This non-exempt role requires physical stamina and a willingness to work in a fast-paced environment.