Dairy Experience & Service Specialist

Kroger Family of Companies; Yorktown (VA); On-site; USD 21,000 - 23,000; Full time

Job summary

Kroger Family of Companies in Yorktown, VA is hiring a team member to create an outstanding customer experience through friendly, attentive service. You will help maintain a safe, clean store environment and assist the department manager in meeting sales and quality goals.

Responsibilities include answering questions, stocking, labeling, handling samples, informing customers of specials, and upholding food safety.

Qualifications

• Retail experience required.
• Second language (speaking, reading and/or writing).
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with recommendations.
• Offer product samples to help customers discover items.
• Inform customers of dairy specials and promotions.
• Provide customers with fresh products ordered by customers.
• Recommend dairy items to ensure customers get what they want.
• Check product quality and freshness; review sell-by dates and take action as needed.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and professionalism.
• Stay current with ads and promotions.
• Adhere to all food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers; log temperatures.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report repairs needed.
• Notify management of accidents and safety risks.
• Report all safety risks, illegal activity or fraud.
• Work cooperatively in a fast-paced environment.
• Manage conflicts calmly and constructively.
• Act with honesty and integrity about customer and business information.
• Follow directions and seek help to resolve customer and business issues.
• Provide support through interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Retail experience

Second language

Stressful situations

Effective communication

Basic math

Job description

Kroger Family of Companies in Yorktown, VA is hiring a team member to create an outstanding customer experience through friendly, attentive service. You will help maintain a safe, clean store environment and assist the department manager in meeting sales and quality goals.

Responsibilities include answering questions, stocking, labeling, handling samples, informing customers of specials, and upholding food safety.