Dairy Department Lead: Customer Service & Operations

Paycom - ATS; 4S Ranch (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

PTO

Employee discount 20%

Free box items for employees

Performance reviews

Quarterly bonus

Happy hour bonus

Birthday bonus

Job summary

Jimbo’s 4S Ranch in San Diego, CA is seeking a Dairy Clerk with supervisory responsibilities to support exceptional customer service in the Grocery Department.

You will oversee dairy staff, assist with inventory and ordering, enforce health regulations, and coach team members to maintain safety, accuracy, and friendly service across shifts.

This role requires leadership, strong communication, and a willingness to travel between store locations if needed.

Qualifications

• Must have product knowledge for dairy.
• Excellent customer service, communication, and organizational skills.
• Leadership and team-building skills with the ability to coach, motivate, supervise, delegate, and constructively address performance issues.
• Capable of handling several tasks at once, and able to tolerate significant levels of stress.
• Friendly and outgoing personality.
• Ability to understand, follow, and enforce Department of Health regulations, and obtain a Food Handler’s Certificate within 10 days of employment.
• Ability to travel and/or transfer to other store locations.

Responsibilities

• Perform all Dairy (Grocery) Clerk duties as well as additional supervisory duties listed below.
• Proactively assist customers within the guidelines outlined in our Customer Service Standards and ensure that the Grocery Staff are doing the same.
• Represent Jimbo’s and store management assume ownership of Dairy operations and represent Jimbo’s in the absence of Grocery management.
• Maintain a clean and safe working environment according to Health Department regulations.
• Assist with key human resource functions by enforcing all store/department policies, minimizing overtime, training new employees, monitoring staff breaks.
• Supervise duties of dairy staff, including minimizing overtime, monitoring staff breaks and keeping staff productive during slow periods.
• Assist Grocery Manager in department development and succession training.
• Assist Grocery Manager with inventory and ordering, and in the proper recording of in-store purchases.
• Monitor credits, spoilage and shrink through effective organization, rotation and follow through.
• Ensure all products meet quality standards through proper labeling, rotation, cleanliness, sanitation, and hygiene, and by only selling fresh products.
• Execute the purchasing of all dairy for the Grocery Department and support the Grocery Manager.
• Oversee special orders to ensure they are taken care of appropriately and in a timely manner.

Skills

Customer service

Leadership

Communication

Organizational skills

Team-building

Stress management

Friendly demeanor

Food safety compliance

Education

Food Handler's Certificate

Job description

Jimbo’s 4S Ranch in San Diego, CA is seeking a Dairy Clerk with supervisory responsibilities to support exceptional customer service in the Grocery Department.

You will oversee dairy staff, assist with inventory and ordering, enforce health regulations, and coach team members to maintain safety, accuracy, and friendly service across shifts.

This role requires leadership, strong communication, and a willingness to travel between store locations if needed.