Dairy Clerk 487

Kroger-54356a7; Troy (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in our Troy, MI location seeks a team member to provide outstanding customer service in the dairy department. You will assist customers, answer product questions, and ensure a safe, clean, and well-stocked environment.

Embrace Kroger's Customer 1st strategy while upholding core values of respect and integrity. You will help maintain product freshness, monitor sell-by dates, and support department managers in achieving sales goals while following safety regulations and proper temperature

Qualifications

• Provides excellent customer service and answers questions about products.
• Maintains safety and cleanliness of the department.
• Keeps up-to-date knowledge of products and promotions.

Responsibilities

• Assist customers by answering questions about dairy products and store items.
• Maintain accurate knowledge of dairy specials and product availability.
• Label, stock and inventory dairy department merchandise.
• Ensure proper temperatures in dairy cases and logs are kept.
• Report safety risks or incidents to management.
• Follow food safety regulations and guidelines.

Skills

Customer service

Communication

Food safety

Teamwork

Safety procedures

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.