Dairy/Clerk

Kroger; Prospect (KY); Presencial; USD 17 000 - 21 000; Tempo integral

Resumo da oferta

Kroger in Prospect, KY is seeking a dedicated associate to create an outstanding customer experience through friendly service and a clean, safe environment. You will assist the department manager in achieving sales and profit goals and ensure adherence to quality assurance standards.

You will answer questions about products, stock shelves, monitor temperatures, and help prevent safety issues. The role emphasizes honesty, integrity and a respectful, inclusive approach while working in a fast

Qualificações

• Relevant retail experience in a fast-paced environment.
• Ability to speak, read or write in a second language.
• Strong ability to handle stressful situations with composure.
• Excellent verbal and written communication skills.
• Basic math skills for counts and transactions.

Responsabilidades

• Create an outstanding customer experience through friendly service.
• Maintain a safe and clean environment for customers and associates.
• Assist the department manager in achieving sales and profit goals.
• Adhere to quality assurance standards and safety guidelines.
• Answer product questions and provide helpful recommendations.
• Stock, label and inventory department merchandise.
• Monitor temperatures and ensure proper food safety practices.
• Report safety risks and incidents to store management.
• Communicate effectively to resolve customer issues.
• Demonstrate honesty, integrity and respect in all interactions.

Conhecimentos

Retail experience

Second language

Stress management

Communication skills

Math basics

Descrição da oferta de emprego

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Promote trust and respect among associates.

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

Offer product samples to help customers discover new items or products they inquire about.

Inform customers of dairy specials.

Provide customers with fresh products that they have ordered.

Recommend dairy items to customers to ensure they get the products they want and need.

Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.

Label, stock and inventory department merchandise.

Report product ordering/shipping discrepancies to the department manager.

Display a positive attitude.

Stay current with present, future, seasonal and special ads.

Adhere to all food safety regulations and guidelines.

Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Notify management of customer or employee accidents.

Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

Ability to work cooperatively in high paced and sometimes stressful environment.

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

Ability to act with honesty and integrity regarding customer and business information.

Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Retail experience
• Second language (speaking, reading and/or writing)
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)