Dairy Clerk 464

Kroger-54356a7; Troy (MI); On-site; USD 26,000 - 38,000; Full time

Job summary

Kroger in Troy, MI is seeking a Dairy Department Associate to create an outstanding customer experience through friendly service and a clean, safe environment. You will assist the department manager in achieving sales and profit goals while upholding quality standards and the Customer 1st strategy.

You will help customers, answer questions about products, stock shelves, check sell-by dates, and maintain temperature logs.

Qualifications

• Provide excellent customer service and respond to product questions.
• Collaborate with teammates to achieve store goals.
• Demonstrate friendly, helpful behavior to customers.

Responsibilities

• Promote trust and respect among associates.
• Create welcoming environment and assist customers by answering questions.
• Gain knowledge of products and suggest items.
• Offer product samples to help customers discover items.
• Inform customers of specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to meet customer needs.
• Check product quality and review sell by dates.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Maintain a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and maintain temperature logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report needed repairs.
• Notify management of accidents and safety risks.
• Report theft or fraud or other illegal activities.
• Perform essential functions with/without accommodation.

Skills

Customer service

Communication

Teamwork

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.