DAIRY/CLERK

Kroger; Reno (NV); On-site; USD 30,000 - 42,000; Full time

Job summary

Kroger in Reno, NV is seeking a customer-focused team member to promote exceptional service in a busy store. You will assist the department manager in achieving sales and profit goals and uphold high QA standards.

Join a team that values respect, integrity, diversity, and safety while delivering guidance on products and customer care. This role emphasizes reliability and teamwork in a fast-paced environment.

Qualifications

• Retail experience required.
• Second language preferred.
• Ability to handle stressful situations.
• Effective communication skills essential.
• Knowledge of basic math required.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering product questions.
• Acquire knowledge of department products and respond to inquiries with recommendations.
• Offer product samples to help customers discover items.
• Inform customers of dairy specials.
• Provide customers with fresh products they ordered.
• Recommend dairy items to meet customer needs.
• Check product quality and monitor sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Maintain a positive attitude at work.
• Stay updated with current ads and promotions.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperature in cases and coolers and maintain logs.
• Enforce safety procedures and report unsafe conditions.
• Perform preventive maintenance and report repair needs.
• Notify management of accidents involving customers or employees.
• Report safety risks, theft or fraud as needed.
• Work effectively in a fast-paced, sometimes stressful environment.
• Manage conflicts in a calm, cooperative manner.
• Maintain honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Assist in serving minors, individuals with special needs, and older adults.

Skills

Retail experience

Second language

Stress management

Communication skills

Basic math

Job description

JOB DESCRIPTION

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Position Summary

JOB DESCRIPTION

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Retail experience
• Second language (speaking, reading and/or writing)
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)