Dairy Clerk 464

Kroger; Troy (MI); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

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Descripción de la vacante

Kroger is seeking a department associate to create an outstanding customer experience in the dairy area. You will assist customers, share product knowledge, and promote specials while maintaining cleanliness and safety standards.

Join a team that values respect, integrity, and safety, and help ensure customer satisfaction through helpful service and accurate product handling.

Formación

• Provide excellent customer service by answering questions about products.
• Maintain knowledge of department products to advise customers.
• Promote specials and assist customers with samples and selections.

Responsabilidades

• Create a welcoming environment for customers.
• Answer questions about products and make recommendations.
• Maintain product knowledge and respond to inquiries.
• Offer samples to help customers discover new items.
• Inform customers of dairy specials and fresh products.
• Ensure proper labeling, stocking, and inventory of department merchandise.
• Adhere to safety, sanitation, and temperature guidelines.

Conocimientos

Customer service oriented

Product knowledge

Communication skills

Team collaboration

Safety awareness

Descripción del empleo

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.