Customer Service Representative I (Intern)

Kershaw; Montgomery (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in Montgomery, Alabama is looking for an experienced candidate to ensure the accuracy of receipts against purchase orders and assist in resolving invoicing issues with customers or suppliers. The ideal applicant will have 1-2 years of data entry experience, familiarity with D365, and a high school diploma or GED. Strong leadership, communication, and organizational skills are essential. The role involves developing sales metrics and managing customer inquiries to enhance satisfaction and operational excellence.

Qualifications

• 1-2 years data entry experience and customer support in person or by phone.
• Experience with D365 is essential.
• Ability to multi-task, prioritize, and maintain attention to detail.

Responsibilities

• Monitor accuracy of receipts against purchase orders.
• Assist in resolving invoicing issues with customers or suppliers.
• Develop metrics to track sales and analyze financial impacts.

Skills

Leadership

Customer Focus

Communication

Technology

Education

High School Diploma or GED

Associate degree or Bachelor degree

Tools

D365

MS Office Suite

Job description

Responsibilities

• Monitor accuracy of receipts against purchase orders
• Assist in resolving invoicing issues and any critical issues that may arise with customers or suppliers
• General working knowledge of D365 skills for account set up
• Work closely with a cross-functional team that includes Operations, Engineering, Purchasing, Accounting, and Logistics/Materials, serving as a liaison with internal and external customers to ensure tracking, reporting, and that expected product delivery is in accordance with Operations and business goals
• Ensure warranty standards terms and conditions, and special terms/conditions of sale used on quotations are in compliance; understand ISO 9001 and Association of American Railroads (AAR) standards
• Develop metrics to track sales, analyze financial impact of sales changes, targets and annual sales volume
• Coordinate, handle, and follow up with customer inquiries, process purchase orders, provide quotes, guarantee returns, understand pricing cost by product and promote selling prices that maximize profits
• Responsible for reporting all sales activities to assigned customers to track sales against targets, monitor customer purchasing activity, growth potential, contracts, record keeping and follow-up on observations, and escalate matters as appropriate
• Support continuous improvement efforts to enhance customer satisfaction and operational excellence

Skills & Abilities

• Leadership: Ability to engage a diverse team, provide clear instructions, be a team player, possess excellent organizational and cross-functional collaboration skills, and maintain high attention to detail
• Passion: Demonstrate genuine passion about organizational development and building relationships
• Customer Focus: Understand customer needs, manage multiple priorities in a fast-paced environment, and utilize time management skills
• Vision and Purpose: Believe in the vision for the organization and help others to believe in it
• Communication: Excellent written and verbal communication skills; strong analytical and problem-solving abilities
• Technology: Proficiency with MS Office Suite (Excel, PowerPoint, Word, Outlook)

Experience and Education

• Experience: 1-2 years data entry experience; experience with customer support in person or by phone; ability to multi-task, prioritize, and maintain high attention to detail and accuracy
• 1-2 years working with D365
• Education: High School Diploma or GED required; Associate degree or Bachelor degree preferred