D365 CE (Sales, Marketing, Customer Service) Solution Architect - Managed Services

Hitachi Solutions; Greenville (SC); On-site; USD 118,000 - 199,000; Full time

Job summary

An established industry player is seeking a skilled Dynamics 365 Consultant to lead and manage multiple projects while ensuring client satisfaction. In this dynamic role, you will be the primary point of contact for the D365 CE suite and will guide teams on best practices and system architecture. You will leverage your extensive experience in delivering D365 solutions and work closely with business stakeholders to develop strategies for feature rollouts. If you are passionate about technology and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Bonus Plan

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Programs

Retirement Savings with Company Match

Paid Time Off

Flexible Work Arrangements

Qualifications

• 8+ years of experience in designing and delivering D365 solutions.
• Strong knowledge of D365 CE, FS, Marketing, and Customer Service.

Responsibilities

• Lead and manage multiple D365 CE projects and operations.
• Ensure client satisfaction and oversee architecture alignment.

Skills

Dynamics 365 CE

Project Management

Communication Skills

Client Development

Leadership Skills

Organizational Skills

Technical Understanding of Azure

JavaScript

TypeScript

PowerShell

Education

BA/BS

Tools

Microsoft D365

Power Platform

Power BI

SSIS

Microsoft SharePoint

Job description

Job Description

Responsibilities :

• Must be the single main D365 CE suite product point of contact.

• Must be able to own and balance 5-10 projects per week at a smaller capacity.

• Lead operation Runbook activities.

• Own and communicate current and upcoming product versions, roadmaps, and plans.

• Assist and own project estimations.

• Guide team on best practice and system Architecture.

• Lead and deliver small engagements and projects.

• Possess in-depth knowledge of Dynamics 365 Sales modules and functionalities.

• Stay up to date with the latest features and trends in the Dynamics 365 Sales platform.

• Technical understanding of Azure, including Azure Lifecycle Management, Azure functions, and Code repos.

• Oversee client architecture and align with client goals and quality standards by regular meetings with customers.

• Ensure and drive overall client satisfaction.

• Own, maintain, and delegate work and escalations appropriately.

• Identify opportunities for optimization and improvement.

• Review FDD and ticket estimates prepared by Senior Consultants.

• Implement feedback loops to improve processes and team performance.

• Experience working with business stakeholders to develop strategies and road maps for feature roll outs.

Qualifications:

• BA/BS
• Strong D365 CE, FS, Marketing, and Customer Service knowledge.
• 8+ years designing and delivering D365 solutions with various integration and 3rd party components.
• Excellent presentation, communication, leadership, and client development skills to effectively present information to C-level management, public groups, and/or board of directors.
• Excellent organizational and multi-tasking skills, attention to quality, self-motivation, and a strong desire to succeed.

Preferred Qualifications:

• Microsoft D365 & Power Platform certifications a plus.
• Microsoft SharePoint, Business Intelligence, and Omnichannel experience a plus.
• Proficiency in JavaScript, TypeScript, Power shell, SSIS, and Power BI/Reporting.

Additional Information

Base Salary Pay Range: $118,000 - $198,750 USD

*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

NOTE: WHILE THIS ROLE IS REMOTE, YOU MUST BE A US CITIZEN OR ABLE TO WORK WITHIN THE UNITED STATES WITHOUT SPONSORSHIP.

Other Compensation / Benefit Overview

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:

• Bonus Plan

• Medical, Dental and Vision Coverage

• Life Insurance and Disability Programs

• Retirement Savings with Company Match

• Paid Time Off

• Flexible Work Arrangements including Remote Work

All your information will be kept confidential according to EEO guidelines.