D365 CE Solution Architect (Sales, Marketing, Customer Service) - ManagedServices

Hitachi Solutions; Indianapolis (IN); Remote; CAD 110,000 - 180,000; Full time

Job summary

A prominent Microsoft solutions integrator is seeking a project manager for Dynamics 365 Customer Engagement. The role involves managing multiple projects, leading operational activities, and ensuring client satisfaction. Candidates should have expertise in Dynamics 365 Sales and a solid grasp of Azure. The position offers a competitive salary and flexible remote work arrangements.

Benefits

Bonus Plans

Medical Coverage

Dental and Vision Coverage

Life Insurance

Disability Programs

Retirement Savings with Company Match

Flexible Work Arrangements

Paid Time Off

Qualifications

• In-depth knowledge of Dynamics 365 Sales modules and functionalities.
• Good understanding of Azure, including Azure Lifecycle Management, Azure Functions.
• Experience managing multiple projects simultaneously.

Responsibilities

• Serve as the primary point of contact for the Dynamics 365 D365 CE suite.
• Lead operational Runbook activities and manage 5-10 projects weekly.
• Oversee client architecture and ensure client satisfaction.

Skills

Project Management

Dynamics 365 Sales

Azure

Client Communication

Job description

Company Description: Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients in their business transformation goals. Our expertise, industry focus, and intellectual property set us apart. We maintain a strategic relationship with Microsoft and have been recognized for our achievements in delivering innovative digital solutions and services.

As their trusted advisor, we support our clients in unifying, automating, and modernizing their data and operations to increase efficiency, reduce costs, and improve customer experience. Our team of over 3,000 members across 14 countries, with 18 years of focus on Microsoft technologies, ensures excellence through expert services and industry-specific cloud solutions. Part of Hitachi, Ltd., we benefit from a long history of innovation, financial strength, and global presence, supported by 303,000 employees in over 100 countries.

Job Description

• Serve as the primary point of contact for the Dynamics 365 Customer Engagement (D365 CE) suite.
• Manage and balance 5-10 projects weekly at a smaller scale.
• Lead operational Runbook activities.
• Communicate current and upcoming product versions, roadmaps, and plans.
• Assist and guide project teams on best practices and system architecture.
• Lead and deliver small engagements and projects.
• Possess in-depth knowledge of Dynamics 365 Sales modules and functionalities.
• Stay updated with the latest features and trends in Dynamics 365 Sales.
• Have a good understanding of Azure, including Azure Lifecycle Management, Azure Functions, and Code Repos.
• Oversee client architecture, align with client goals, and hold regular meetings with customers.
• Ensure client satisfaction, maintain, delegate work, and manage escalations.

Compensation and Benefits

• Salary Range: $110,000 - $180,000 CAD
• Additional benefits include bonus plans, medical, dental, and vision coverage, life insurance, disability programs, retirement savings with company match, paid time off, and flexible work arrangements including remote work.

This role is remote; candidates must be a US citizen or able to work within Canada without sponsorship. We are an equal opportunity employer and consider all applicants regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Your information will be kept confidential according to EEO guidelines. Beware of scams; all official communications will originate from our @hitachisolutions.com email domain.