D365 CE Product Owner

Opus Recruitment Solutions Limited; United States; Remote; GBP 77,000 - 94,000; Full time

Benefits offered by this job

Fully remote working

Travel to London

Job summary

Opus Recruitment Solutions Limited is seeking an experienced Senior Product Owner to lead a major Dynamics 365 CE transformation, bridging business stakeholders and development teams. You will define the product vision, shape the roadmap, and prioritise initiatives to deliver measurable business value across CRM and customer-facing platforms.

The role combines strategic leadership with hands-on backlog management, stakeholder engagement, and agile delivery to drive adoption and continuous

Qualifications

• Extensive experience with Microsoft Dynamics 365 CE / CRM.
• Proven experience as a Product Owner, Product Manager, or similar.
• Strong stakeholder management with senior leaders.
• Experience gathering, documenting, prioritising business requirements.
• Ownership of product backlogs, user stories, and roadmaps.
• Strong understanding of Agile delivery methodologies and Scrum.
• Experience working with development teams to deliver solutions.
• Track record of platform enhancements and continuous improvement.

Responsibilities

• Own and manage the D365 CE product roadmap and backlog.
• Work with stakeholders across functions to understand strategic priorities.
• Translate business requirements into actionable user stories and deliverables.
• Collaborate with development, testing and delivery teams for execution.
• Lead backlog refinement, sprint planning, and prioritisation.
• Drive user adoption and continuous platform improvement.
• Ensure solutions align with business objectives and measurable outcomes.
• Act as the product SME for CRM and digital platforms.

Skills

Dynamics 365 CE

Product Owner / Product Manager

Stakeholder management

Requirements gathering

Backlog & user stories

Agile / Scrum

Collaboration with development

Platform enhancements

Job description

A fantastic opportunity has arisen for an experienced Senior Product Owner to join a business undergoing a significant digital transformation programme centred around Microsoft Dynamics 365 Customer Engagement and customer-facing digital platforms.

This role will take ownership of a business-critical D365 CE environment, acting as the bridge between business stakeholders and technical teams. You'll be responsible for defining product vision, shaping the roadmap, prioritising initiatives, and ensuring technology investments deliver measurable business value.

Working closely with senior stakeholders across the organisation, you'll play a key role in driving the evolution of CRM capabilities, customer journeys, and digital experiences while helping to establish best practice product ownership and Agile ways of working.

To be successful in this role, you will have:

• Extensive experience working with Microsoft Dynamics 365 CE / CRM
• Proven experience as a Product Owner, Product Manager, or similar product-focused role
• Strong stakeholder management skills with the ability to engage senior business leaders
• Experience gathering, documenting, and prioritising business requirements
• Demonstrable ownership of product backlogs, user stories, and roadmaps
• Strong understanding of Agile delivery methodologies and Scrum frameworks
• Experience working closely with development teams to deliver business-critical solutions
• A track record of driving platform enhancements and continuous improvement initiatives
• Experience supporting end-to-end project delivery from discovery through to go-live and adoption

Key Responsibilities

• Own and manage the D365 CE product roadmap and backlog
• Work with stakeholders across multiple business functions to understand strategic priorities
• Translate business requirements into actionable user stories and product deliverables
• Collaborate with development, testing, and delivery teams to ensure successful execution
• Lead backlog refinement, sprint planning, and prioritisation activities
• Drive user adoption and continuous platform improvement
• Ensure solutions align with business objectives and deliver measurable outcomes
• Act as the product SME for CRM and customer-facing digital platforms

Applications are welcomed from professionals currently working as:

• Senior Product Owner
• Product Owner
• Product Manager
• CRM Product Owner
• Dynamics 365 Product Owner
• Dynamics 365 Product Manager
• Business Systems Product Owner
• Lead Business Analyst
• Senior Business Analyst with Product Ownership responsibilities

This is an excellent opportunity to join a forward-thinking organisation where product ownership is highly valued and where you'll have genuine influence over the future direction of a large-scale Dynamics 365 CE platform.

Salary & Benefits

• Up to £85,000 basic salary
• Fully remote working
• Occasional travel to London (approximately once per month)li>
• Significant investment in Microsoft technologies and digital transformation
• Opportunity to influence the direction of a critical business platform