D2C Parcel Ops Pro - Optimize Orders & Delivery

Electrolux Group; Town of Charlotte (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Product discounts

Family-friendly benefits

Insurance policy plan

Learning opportunities

Flexible career path

Job summary

Electrolux Group North America is hiring a D2C Small Parcel Operations Specialist in Charlotte, NC. The role ensures seamless order-to-delivery for direct-to-consumer channels, coordinating across Customer Engagement, Last Mile, Warehousing, Sales and IT to boost performance and customer satisfaction.

The position requires strong analytical skills, the ability to manage multiple priorities in a fast-paced environment, and a focus on reducing manual effort through process improvements.

Qualifications

• 2+ years in operations, supply chain, or related fields.
• Experience with ERP systems to support order management.
• Proficient in Excel and data analysis.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage day-to-day small parcel order operations across Electrolux D2C platforms, ensuring orders flow efficiently from placement through fulfillment.
• Monitor and resolve order exceptions using multiple systems to support timely and accurate order execution.
• Analyze order management trends and identify root causes of operational issues impacting fulfillment performance.
• Develop and implement corrective actions that reduce manual intervention and improve order processing efficiency.
• Partner with Customer Engagement, Last Mile, Warehousing, and IT teams to improve the end-to-end customer experience.
• Identify gaps in the order-to-fulfillment process and implement solutions that improve service levels and reduce customer churn.
• Evaluate the operational impact of new website features, promotions, and business initiatives, providing data-driven recommendations.
• Support cross-functional projects and continuous improvement initiatives that enhance D2C operational capabilities.

Skills

Order management

Excel

Analytical skills

Problem solving

Cross-functional

Education

High school diploma

Tools

SAP

Microsoft 365

Job description

Electrolux Group North America is hiring a D2C Small Parcel Operations Specialist in Charlotte, NC. The role ensures seamless order-to-delivery for direct-to-consumer channels, coordinating across Customer Engagement, Last Mile, Warehousing, Sales and IT to boost performance and customer satisfaction.

The position requires strong analytical skills, the ability to manage multiple priorities in a fast-paced environment, and a focus on reducing manual effort through process improvements.