D2C Parcel Ops Lead — Optimize Deliveries

Electrolux Group; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Product discounts

Family benefits

Insurance plan

Learning opportunities

Flexible career path

Job summary

Electrolux Group North America in Charlotte, NC, seeks a D2C Small Parcel Operations Specialist to ensure seamless order-to-delivery for direct-to-consumer customers. You will manage parcel orders across D2C platforms, drive efficiency, and collaborate with Customer Engagement, Last Mile, Warehousing, Sales, and IT teams.

The role requires analytical thinking, multi-tasking in a fast-paced environment, and a focus on reducing friction in order processing to boost customer satisfaction and growth.

Qualifications

• High school diploma or GED.
• 2+ years of experience in operations, supply chain, order management, e-commerce, logistics, or a related field.
• Experience using ERP systems, such as SAP, to support operational processes and order management activities.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Strong analytical skills with the ability to identify process improvement opportunities and support operational decision-making.

Responsibilities

• Manage day-to-day small parcel order operations across Electrolux D2C platforms, ensuring orders flow efficiently from placement through fulfillment.
• Monitor and resolve order exceptions using multiple systems to support timely and accurate order execution.
• Analyze order management trends and identify root causes of operational issues impacting fulfillment performance.
• Develop and implement corrective actions that reduce manual intervention and improve order processing efficiency.
• Partner with Customer Engagement, Last Mile, Warehousing, and IT teams to improve the end-to-end customer experience.
• Identify gaps in the order-to-fulfillment process and implement solutions that improve service levels and reduce customer churn.
• Evaluate the operational impact of new website features, promotions, and business initiatives, providing data-driven recommendations.
• Support cross-functional projects and continuous improvement initiatives that enhance D2C operational capabilities.

Skills

Analytical skills

Problem solving

Education

High school diploma or GED

Tools

SAP

Microsoft Office (Excel, Word, PowerPoint)

Job description

Electrolux Group North America in Charlotte, NC, seeks a D2C Small Parcel Operations Specialist to ensure seamless order-to-delivery for direct-to-consumer customers. You will manage parcel orders across D2C platforms, drive efficiency, and collaborate with Customer Engagement, Last Mile, Warehousing, Sales, and IT teams.

The role requires analytical thinking, multi-tasking in a fast-paced environment, and a focus on reducing friction in order processing to boost customer satisfaction and growth.