CyberTipline Analyst: Victim Support & Research

National Center for Missing & Exploited Children; Lake Park (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

National Center for Missing and Exploited Children (NCMEC) seeks a CyberTipline Analyst to provide analysis and case support for CyberTipline reports, with emphasis on survivor and victim communication.

Responsibilities include researching leads, processing reports, collaborating with law enforcement, and developing public awareness and training materials. Evening and weekend shifts may be required; travel for training possible.

Qualifications

• BA or BS in Criminal Justice, Computer Science, or related discipline.
• Two years’ work and/or internship experience preferred, especially in the fields of victim advocacy.
• Equivalent combination of education and experience may be substituted.

Responsibilities

• Conduct background research on CyberTipline leads, using internal and external sources, to reduce child sexual exploitation.
• Review and process CyberTipline reports for law enforcement as per policy.
• Enhance and expand the CyberTipline public reporting experience, including survivor-focused initiatives.
• Engage in specialized report processing involving victim and survivor resources via calls and emails.
• Provide case-by-case support to survivors and families.
• Collaborate with law enforcement and ICACs to improve resources for victims and survivors.
• Notify ESPs of CSAM content and monitor CSP pages for removal.
• Monitor family/survivor support email accounts to ensure timely service delivery.
• Support cross-team projects involving exploited child victims.

Skills

Communication

Verbal communication

Written communication

MS Office

Data analysis

Education

BA/BS in Criminal Justice or related

Equivalent combination of education and experience

Tools

MS Office Suite

DNS Lookups

Whois

TraceRoute

Job description

National Center for Missing and Exploited Children (NCMEC) seeks a CyberTipline Analyst to provide analysis and case support for CyberTipline reports, with emphasis on survivor and victim communication.

Responsibilities include researching leads, processing reports, collaborating with law enforcement, and developing public awareness and training materials. Evening and weekend shifts may be required; travel for training possible.