Analyst 1, CyberTipline

National-Center-For-Missing-; Lake Park (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

National Center for Missing and Exploited Children seeks an Analyst I, CyberTipline, to provide analysis and case support with a survivor-focused approach. This role handles CSAM content and communications with victims, caregivers, and law enforcement.

The analyst will conduct background research, process reports, coordinate referrals, respond to Technical Assistance requests, and collaborate across teams. Evening, weekend, and on-call shifts are required, with local travel for trainings.

Qualifications

• BA or BS in Criminal Justice, Computer Science, or related discipline.
• Minimum two years’ work and/or internship experience preferred, especially in victim advocacy.
• Equivalent combination of education and experience may be substituted.
• Ability to respond quickly and calmly in alarming situations; maintain confidentiality.

Responsibilities

• Conduct background research on CyberTipline leads using internal and external sources.
• Review and process CSAM reports for law enforcement with established guidelines.
• Engage in survivor-focused report processing and provide support resources by phone or email.
• Work with law enforcement and ESPs to enhance reporting and response efforts.
• Respond to Technical Assistance requests and maintain orderly electronic files.

Skills

Customer service

Communication skills

Organization

Attention to detail

Teamwork

Education

BA or BS in Criminal Justice, Computer Science, or related discipline

Tools

MS Office Suite

Internet search tools

Job description

TITLE: Analyst 1, CyberTipline

FLSA: Exempt

DIVISION: Exploited Children Division (ECD)

DEPARTMENT: CyberTipline

AREA OF FOCUS: Public Reports

TRAVEL REQUIREMENT:

Local travel for presentations may be required. Occasional travel for out-of-state training is required.

HOURS and SCHEDULE:

Basic hours are Monday - Friday, 9:00am to 5:30pm. However, this position entails some evening (12pm-8pm, and 2pm-10pm) and Saturday shift work on a rotating basis. Ability to work flexible hours, including holidays, is required.

On-call availability and after-hour and weekend response for this position is required.

SUPERVISION RECEIVED:

Position reports to the Program Manager of CyberTipline and may work under the supervision of a team leader.

SUPERVISION EXERCISED:

This position is not supervisory.

RESPONSIBILITY FOR PUBLIC CONTACT:

Position requires daily contact with victims and survivors on sensitive issues. Frequent contact with caregivers, reporting persons, law enforcement, community outreach groups, Electronic Service Providers, and other relevant groups and individuals requiring courtesy, discretion, and sound judgment is also required.

GENERAL DESCRIPTION:

Position is responsible for providing overall analysis and case related support services to CyberTipline Reports, with a strong emphasis on communication with survivors, child victims, caregivers and others. Such assistance requires an employee that can handle exposure to sensitive content, employing a victim-centric approach with all communications, demonstrating empathy and support for survivors and their families.

CyberTipline reports may contain graphic child sexual abuse material (CSAM) or links to CSAM online. This content may depict minors and/or adults. CyberTipline reports may also contain text describing child sexual exploitation. This candidate should be a motivated self-starter who has a background working with survivors of severe forms of exploitation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct background research on CyberTipline leads, using both internal and external sources of information, in an effort to reduce child sexual exploitation.
• Review and process child sexual exploitation reports that are received by NCMEC's CyberTipline or generated by the ECD following established guidelines and make available to law enforcement agencies per ECD policy.
• Enhance and expand the CyberTipline public reporting experience (especially related to those who may be survivors or victims of child sexual exploitation) including leading efforts with client tracking, referrals to Family Advocacy Division (FAD) etc.
• Engage in specialized report processing related to victim and survivor issues which involves gathering information from and providing support and resources to reporting people and/or child victims through phone calls and emails.
• Provide assistance to survivors on a case by case need as part of NCMEC's mission to serve victims and families.
• Work closely with law enforcement, specifically the ICACs to streamline and improve resources available for victims and survivors of child sexual exploitation.
• Work collaboratively with relevant NCMEC staff on specific projects or cases involving exploited child victims.
• Enhance the efforts of the CyberTipline to notify ESPs of apparent child pornography content and continually monitor CSAM webpages to document the removal of content by ESPs in a timely fashion; ensure up to date instructions on NCMEC website on how to notify companies of CSAM.
• Monitor and ensure appropriate delivery of service on ECD aspects of the family and survivor support email accounts.
• Promote coordination and collaboration between CVIP and CT on survivor service-related items.
• Respond to written and verbal requests for Technical Assistance and information from law enforcement and other NCMEC divisions, to include answering the general phone lines.
• Monitor and maintain electronic files on reports and cases within the CyberTipline.
• Review child sexual abuse material submitted to NCMEC's CyberTipline by Electronic Service Providers for identified children, content and context tagging, victim identification efforts and assistance with survivor services.
• After becoming certified on CyberTipline Report processing and Technical Assistance Requests, maintain pace and quality comparable with all CyberTipline Analysts.
• Conduct tours of NCMEC for visiting law enforcement and other guests to promote public awareness of the CyberTipline and activities to counter child sexual exploitation.
• Attend internal and external trainings on an as needed basis.
• Ensure that technical requests for information and assistance are processed in a timely fashion.
• Assist in the development of educational training material for presentation to law enforcement and the public on subject matter.
• Other duties as assigned.
• Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide.
• Promote a professional image.
• Conform with and abide by all regulations, policies, work procedures and instructions including the ECD Mission and Values.
• Communicate with co-workers, NCMEC management, the public, law enforcement officials, and other agencies in a courteous and professional manner.
• Respond promptly when returning telephone calls and replying to correspondence.

EDUCATION AND EXPERIENCE

• BA or BS in Criminal Justice, Computer Science, or related discipline.
• Minimum of two years’ work and/or internship experience preferred, especially in the fields of victim advocacy.
• An equivalent combination of education and experience may be substituted.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service skills.
• Ability to respond quickly and calmly and maintain composure in alarming situations.
• Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.
• Strong verbal and written communication skill, excellent organizational and interpersonal skills.
• Ability to prioritize multiple tasks.
• Strong attention to detail.
• Ability to maintain a high workload and balance CyberTipline Report Processing, Technical Assistance requests, and ongoing projects.
• Consistently maintain high standards of quality and quantity of analysis in ECD work products.
• Strong computer skills to including the use of MS Office Suite.
• Must demonstrate strong Internet skills, to include familiarity with search engines, social media, Usenet Newsgroups, E-mail, online gaming, and photo sharing/hosting platforms. Also, familiarity with tools on the Internet to conduct background research for CyberTipline Reports (e.g., search engines, DNS Lookups, WHOIS, TraceRoutes and other similar applications).
• Adaptability, flexibility and ability to work as part of a team or in an individual capacity.