CyberTipline Analyst I - Victim-Centered Research & Outreach

National-Center-For-Missing-; Lake Park (FL); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

National Center for Missing and Exploited Children seeks an Analyst I, CyberTipline, to provide analysis and case support with a survivor-focused approach. This role handles CSAM content and communications with victims, caregivers, and law enforcement.

The analyst will conduct background research, process reports, coordinate referrals, respond to Technical Assistance requests, and collaborate across teams. Evening, weekend, and on-call shifts are required, with local travel for trainings.

Formación

• BA or BS in Criminal Justice, Computer Science, or related discipline.
• Minimum two years’ work and/or internship experience preferred, especially in victim advocacy.
• Equivalent combination of education and experience may be substituted.
• Ability to respond quickly and calmly in alarming situations; maintain confidentiality.

Responsabilidades

• Conduct background research on CyberTipline leads using internal and external sources.
• Review and process CSAM reports for law enforcement with established guidelines.
• Engage in survivor-focused report processing and provide support resources by phone or email.
• Work with law enforcement and ESPs to enhance reporting and response efforts.
• Respond to Technical Assistance requests and maintain orderly electronic files.

Conocimientos

Customer service

Communication skills

Organization

Attention to detail

Teamwork

Educación

BA or BS in Criminal Justice, Computer Science, or related discipline

Herramientas

MS Office Suite

Internet search tools

Descripción del empleo

National Center for Missing and Exploited Children seeks an Analyst I, CyberTipline, to provide analysis and case support with a survivor-focused approach. This role handles CSAM content and communications with victims, caregivers, and law enforcement.

The analyst will conduct background research, process reports, coordinate referrals, respond to Technical Assistance requests, and collaborate across teams. Evening, weekend, and on-call shifts are required, with local travel for trainings.