Cybersecurity Solution Consultant – Enterprise Pre-Sales

ServiceNow, Inc.; Washington (District of Columbia); On-site; USD 149,000 - 240,000; Full time

Job summary

ServiceNow, Inc. is seeking a Solution Consultant to partner with Sales and help enterprise customers address complex security, identity, access, asset visibility, exposure management, and risk challenges.

In this role you will serve as a trusted technical and business advisor, leading discovery, solution design, product demonstrations, proof-of-value engagements, and customer validation activities with security, identity, infrastructure, IT, risk, and executive stakeholders, translating

Qualifications

• 5+ years of experience in Solution Consulting, Sales Engineering, Pre-Sales Engineering, Solutions Architecture, or a related technical role.
• 5+ years of customer-facing technical, pre-sales, or customer support experience.
• Experience supporting complex cybersecurity, SaaS, or enterprise platform sales cycles with enterprise customers.
• Strong understanding of cybersecurity concepts, identity and access, governance and risk, and security operations.
• Strong working knowledge of enterprise networking concepts, including routing, switching, VLANs, subnetting, firewalls, DNS, NAT, and network segmentation.
• Familiarity with capturing network traffic via SPAN ports, port mirroring, TAPs, packet capture brokers, NetFlow, and network telemetry.
• Ability to understand and explain how security platforms integrate with customer network environments to collect data, provide visibility, and support technical validation during demos, POVs, and POCs.
• Strong presentation, storytelling, and executive communication skills.
• Ability to engage effectively with technical practitioners, business stakeholders, and executive buyers.
• Demonstrated track record of contributing to technical wins, deal progression, and successful customer outcomes.
• BS degree in Computer Science, MIS, Cybersecurity, or equivalent experience.

Responsibilities

• Partner with Sales to lead technical discovery, solution design, and customer validation.
• Deliver compelling virtual and in-person technical demonstrations.
• Deploy and support proof-of-value and proof-of-concept engagements.
• Translate technical capabilities into business outcomes.
• Serve as a trusted advisor during evaluations, competitive situations, and executive discussions.
• Develop customer-facing documentation, technical summaries, and solution narratives.
• Lead technical training sessions based on customer use cases and POV findings.
• Support marketing events, conferences, webinars, and speaking engagements.
• Collaborate with Product, Enablement, Marketing, Customer Success, and Support teams to share field insights and improve execution.
• Travel as required, typically 25–50%, depending on region and business needs.

Skills

Solution Consulting

Sales Engineering

Pre-Sales Engineering

Solutions Architecture

Technical role

Customer-facing experience

Cybersecurity

Networking fundamentals

Security platform integration

Presentation skills

Stakeholder engagement

Technical wins

Education

BS degree in Computer Science, MIS, Cybersecurity, or equivalent

Job description

ServiceNow, Inc. is seeking a Solution Consultant to partner with Sales and help enterprise customers address complex security, identity, access, asset visibility, exposure management, and risk challenges.

In this role you will serve as a trusted technical and business advisor, leading discovery, solution design, product demonstrations, proof-of-value engagements, and customer validation activities with security, identity, infrastructure, IT, risk, and executive stakeholders, translating