Cybersecurity SaaS: Technical Customer Success Leader

FortifyData; Kennesaw (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

FortifyData is seeking a Technical Customer Success Manager who combines strong customer relationship skills with hands-on technical knowledge. You will help customers implement FortifyData, adopt its capabilities, and achieve measurable results.

You will own the customer journey from onboarding through ongoing adoption and renewal readiness, serving as a trusted advisor and coordinating with product, engineering, and sales to address customer needs.

Qualifications

• 3+ years of experience in technical customer success, technical account management, solutions engineering, or a similar customer-facing SaaS role.
• Experience supporting cybersecurity, GRC, IT risk, or related enterprise software.
• Working knowledge of cybersecurity concepts, including vulnerability management, attack surface management, and third-party risk.
• Experience guiding software implementations and troubleshooting configurations, integrations, or data issues.
• Familiarity with APIs, data imports, and common enterprise integration concepts.
• Ability to explain technical information clearly to both technical teams and business leaders.
• Strong organization, problem-solving, presentation, and customer relationship skills.
• Demonstrated ability to manage multiple accounts and follow issues through to resolution.

Responsibilities

• Own the customer journey from onboarding through adoption and renewal readiness.
• Coordinate with product, engineering, and sales to address customer needs.
• Lead platform training and executive business reviews.
• Troubleshoot technical issues and coordinate resolution with engineering.
• Maintain accurate account records and success plans in CRM.
• Create reusable onboarding resources and customer education materials.

Skills

Technical customer success

SaaS solutions engineering

Cybersecurity concepts

APIs & integrations

Customer relationship management

Presentation skills

Problem-solving

Tools

HubSpot CRM

Tenable

Microsoft Defender

Job description

FortifyData is seeking a Technical Customer Success Manager who combines strong customer relationship skills with hands-on technical knowledge. You will help customers implement FortifyData, adopt its capabilities, and achieve measurable results.

You will own the customer journey from onboarding through ongoing adoption and renewal readiness, serving as a trusted advisor and coordinating with product, engineering, and sales to address customer needs.