Cybersecurity Platform Success Manager

Menlo Security Inc.; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Menlo Security is seeking a Customer Success Manager to guide mid-market and emerging enterprise customers through post-onboarding, ensuring value from our Isolation-powered Cloud Security Platform. You will manage a diverse portfolio, drive product adoption, monitor health metrics, and support renewal and expansion opportunities.

Ideal candidates have 3–6 years in customer success or related roles, strong communication skills, and a technical curiosity about cloud and network security.

Qualifications

• 3–6 years of experience in Customer Success, Account Management, or a technical client-facing role (B2B SaaS experience is a must).
• Bachelor’s degree in a relevant field or equivalent practical experience.
• Strong verbal and written communication skills and ability to explain technical concepts to non-technical users.

Responsibilities

• Manage a portfolio of mid-market and emerging enterprise accounts.
• Drive product adoption by identifying underutilized features and providing enablement resources.
• Monitor customer health scores and engage with accounts showing low engagement or technical hurdles.
• Lead renewal processes and identify expansion opportunities with Account Executives.
• Coordinate with Support/Engineering to resolve technical issues.

Skills

Customer Success

Account Management

B2B SaaS

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

Menlo Security is seeking a Customer Success Manager to guide mid-market and emerging enterprise customers through post-onboarding, ensuring value from our Isolation-powered Cloud Security Platform. You will manage a diverse portfolio, drive product adoption, monitor health metrics, and support renewal and expansion opportunities.

Ideal candidates have 3–6 years in customer success or related roles, strong communication skills, and a technical curiosity about cloud and network security.