Cybersecurity IT Service Management Lead (Hybrid)

Motion Recruitment; Charlotte (NC); Hybrid; USD 59,000 - 68,000; Full time

Job summary

Motion Recruitment is seeking a Cybersecurity Technology IT Service Management Lead in Charlotte, NC, to drive strategic ITSM initiatives for a major financial services client on a 12-month hybrid contract. The role emphasizes ServiceNow, ITIL, and governance within a fast-paced environment.

The ideal candidate brings 8+ years in service management, strong communication, and the ability to influence stakeholders across the organization. W2 only; benefits package available.

Qualifications

• 8+ years of Service Management experience.
• Strong knowledge of ServiceNow, ITIL, and Service Desk principles.
• Proficiency with the Microsoft Office Suite.
• Experience in fast-paced, operational technology environments.
• Strong written and verbal communication skills.

Responsibilities

• Identify Technology Execution opportunities and strategies for process improvement and risk control.
• Lead assigned Technology Execution initiatives aligned with business objectives.
• Interpret and implement policies supporting improvements across operations and capabilities.
• Collaborate with management to obtain resources and maintain alignment with company strategies.
• Support a culture of talent development and continuous improvement.
• Apply change-planning knowledge to improve effectiveness and limit risk exposure.
• Manage change-delivery to ensure timely, high-quality outcomes.
• Implement measurement, dashboards, and portfolio-management routines for transparency.

Skills

Service Management

ServiceNow

ITIL

Service Desk

MS Office

Communication

Analytics

Problem-Solving

Education

BS/BA degree

ITIL/ServiceNow certifications

Tools

MS Office Suite

Job description

Motion Recruitment is seeking a Cybersecurity Technology IT Service Management Lead in Charlotte, NC, to drive strategic ITSM initiatives for a major financial services client on a 12-month hybrid contract. The role emphasizes ServiceNow, ITIL, and governance within a fast-paced environment.

The ideal candidate brings 8+ years in service management, strong communication, and the ability to influence stakeholders across the organization. W2 only; benefits package available.