Cybersecurity Engagement Manager

Tata Consultancy Services; San Antonio (TX); On-site; USD 177,800 - 235,100; Full time

Job summary

Tata Consultancy Services is seeking a Cyber Security leader based in San Antonio, Texas. This role involves ensuring revenue growth in Cyber Security, managing key customer stakeholders, and delivering exceptional program governance and quality.

The ideal candidate will possess substantial technical knowledge, solid communication skills, and the ability to manage complex projects effectively. The position offers a competitive salary range of $177,800 to $235,100 annually.

Qualifications

• 13+ years of relevant experience in Cyber Security.
• Certifications such as CISSP or CCSP are preferred.
• Good knowledge of Banking, Financial Sector, and Insurance industry.

Responsibilities

• Lead overall Cyber Security revenue growth and customer stakeholder management.
• Ensure delivery excellence and meet customer satisfaction targets.
• Facilitate training and upskilling opportunities for team members.

Skills

Cyber Security technical knowledge

Customer relationship management

Revenue growth and management

Analytical thinking

Communication skills

Leadership skills

Education

Bachelor’s degree in Cyber or Information Security

Tools

PowerPoint

Word

Excel

Job description

Job Description

Responsible for overall Cyber Security revenue growth, upsell and cross‑sell, customer stakeholder management, fulfilments, resource management, program delivery management and governance including QBR. The candidate will need to possess Cyber Security technical knowledge along with soft skills, with expertise in two or more cyber domains - IAM, MDR, Cloud Security, EVM, GRC, Network Security, Data Security etc. Experience in Cyber Security Consulting, Delivery, Operations, and revenue management is expected.

• Overall owner and accountable for CSP delivery
• Build customer relationship and set up regular connect to ensure business development and governance with external and internal customer stakeholders
• Work in Onsite/Nearshore/Offshore delivery model to ensure successful program and service delivery
• Good understanding of revenue growth and management
• Ability to forecast and track revenue targets
• Ensure delivery excellence and meeting of customer satisfaction targets
• Work with various stakeholders on RFI/RFPs to ensure complete understanding of scope of work, alignment with SoW for delivery
• Ensure program delivery plan development, resource loading plan, onboarding plan
• Good office skills including PowerPoint, Word and Excel
• Ability to build customer trust and act as trusted Cyber Security technology partner
• Ability to understand customer business problems, look for opportunities and convert it into mutually valuable programs
• Ability to deliver and present quality reports to various levels of stakeholders including C‑suite
• Ability to ramp‑up teams for programs through various channels
• Ability to plan for contingency and manage customer expectations
• Ensure understanding of customer requirements, position/job description, activities to be undertaken
• Facilitate a culture of learning and trust
• Ensure processes are in place and implemented for quality associates as per job requirements
• Facilitate training, upskilling, cross‑skilling and learning opportunities to ensure best customer delivery and resource grooming
• Provide guidance and be a mentor to team members
• Ability to identify and groom Cyber Security leaders
• Monitor and track team member performance
• Provide continuous feedback and opportunities for continuous improvement

Qualifications

• Bachelor’s degree with preferred specialization in Cyber or information Security
• 13+ years of relevant experience
• Good knowledge of Banking, Financial Sector, and Insurance industry
• Ability to quickly learn new technologies
• Certifications: CISSP / CCSP

Behavioral Skills

• Possess strong analytical thinking and critical thinking skills; and a proven ability to win and deliver large complex program
• Must be able to work independently with minimal guidance and supervision
• Detail oriented with strong communication skills
• Excellent communication and interpersonal skills
• Ability to influence others and negotiate
• Excellent business problem‑solving skills
• Ability to communicate and lead discussions at all levels of customer organization
• Ability to represent during RFP defense and solutioning
• Ability to work in a Global delivery model
• Must be a go‑getter with ownership mindset
• Ability to build trust with all stakeholders
• Have strong business acumen and customer centric mindset
• Ability to take decisions with a Win‑win outcome
• Ability to create strategy and plan
• Must have learning aptitude and keep close to current technologies
• Have a leadership mindset to ensure self and team growth
• Be a leader, have strategic thinking and ability to come up with improvements in current ways of working, improve and forge new relationships
• Strong governance and ability to set up accountability

Salary Range: $177,800-$235,100 a year