Cyber Services Operations Project Manager

Beazley Security, LLC; United States; Remote; USD 67,000 - 123,000; Full time

Job summary

Beazley Security, LLC is seeking a Project Services Operations Manager to drive planning, execution, governance, and coordination of internal initiatives, including onboarding an outsourced service for ticket triage and optimizing Zendesk-based workflows.

The role bridges leadership, contractors, and internal teams to ensure projects are delivered efficiently, within scope and budget, and aligned with business goals. Strong PM discipline and stakeholder communication are essential for success.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years of PM or PMO experience.
• Experience supporting cybersecurity, technology, or professional services engagements.
• Strong understanding of PM methodologies and governance frameworks.
• Experience with PM tools such as Jira, OpenAir, Scoro, Monday.com, Smartsheet, or MS Project.

Responsibilities

• Oversee full lifecycle of internal projects.
• Onboard outsourced service for ticket triaging and coordinate process improvements.
• Develop schedules, milestones, and deliverables.
• Monitor risks, dependencies, issues, and changes.
• Lead status meetings and provide regular reporting.
• Ensure on-time delivery within scope and budget.
• Coordinate stakeholder communication and governance reporting.

Skills

Project management

Stakeholder management

Governance

Communication

Education

Bachelor’s degree in Business, IT, Cybersecurity, or related field

Tools

Scoro

OpenAir

Jira

Monday.com

Smartsheet

Microsoft Project

Job description

3-6 Month Contract

Summary

TheCyberServicesOperations Project Manager is responsible for driving the successful planning, execution, governance, and operational coordination of key internal projects, includingthe onboarding of an outsourced service to triage customer service tickets&the co-ordination of process changes and efficiency improvements inCyberServices’ ticketing platform - Zendesk. This role serves as the bridge betweenCyberServicesleadership, third party contractors, and internal business functions to ensure projects are delivered efficiently, consistently, and in alignment with business objectives.

The position oversees project lifecycles, resource coordination, deliverables tracking, operational reporting, and process improvement initiatives across theCyberServicesdepartment. The ideal candidate combines strong project management discipline with operational excellence, stakeholder management, and exceptional communication skills.

Responsibilities

• Manage the full lifecycle of internal projects:
• • Onboarding of a managed service for customer service ticket triaging
  • Co-ordination of process changes and efficiency improvements inCyberServices’ ticketing platform (Zendesk)
  • Client journey workflow design & improvements
• Lead project initiation, planning, execution, monitoring, and closure activities.
• Develop and maintain project schedules, work plans, milestones, and deliverables.
• Monitor project risks, dependencies, issues, and change requests.
• Facilitate internal status meetings and provide regular status reporting
• Ensure projects are delivered on time, within scope, and within budget.

Stakeholder Management

• Build strong relationships withCyberServicesleadership, consultants, technical teams, and other internal stakeholders.
• Coordinate communication between business and technical stakeholders.
• Prepare executive reporting, dashboards, and portfolio updates.
• Escalate risks and issues appropriately while driving resolution.

Reporting & Governance

• Produce accurate and timely project status reports.
• Support operational reviews, business reviews, and leadership reporting.
• Ensure compliance with internal governance standards and business requirements.

Required Qualifications

• Bachelor’s degree in Business, Information Technology,Cybersecurity, Project Management, or related field.
• 5+ years of project management or PMO experience.
• Experience supportingcybersecurity, technology, consulting, or professionalservicesengagements.
• Strong understanding of project management methodologies and governance frameworks.
• Experience with project management platforms such as Scoro, OpenAir, Jira, Monday.com, Smartsheet, or Microsoft Project.
• Exceptional organizational, communication, and stakeholder management skills.

Preferred Qualifications

• PMP, CAPM, PRINCE2, Agile, or Scrum certification.
• Experience within Managed Detection & Response (MDR), Incident Response, Security Consulting, orCyberResilienceservices.
• Knowledge ofcybersecurity frameworks such as NIST, CIS, ISO 27001, or SOC.
• Experience with professionalservicesfinancial management, forecasting, and utilization reporting.