Cyber Services Operations Project Manager

Beazley Security; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Beazley Security is seeking a Cyber Services Operations Project Manager to drive planning, governance, and coordination of internal projects including onboarding an outsourced service for ticket triage and process improvements in Zendesk across Cyber Services.

The ideal candidate will lead project lifecycles, manage stakeholders, deliver regular status reports, and ensure on-time, on-scope, and on-budget execution in a fast-paced cyber security services environment.

Qualifications

• Bachelor's degree in Business, IT, Cyber security, or related field is required.
• 5+ years of project management or PMO experience.
• Experience supporting cyber security, technology, consulting, or professional services engagements.
• Strong understanding of project management methodologies and governance frameworks.
• Experience with PM platforms such as Scoro, OpenAir, Jira, Monday.com, Smartsheet, or MS Project.
• Exceptional organizational, communication, and stakeholder management skills.

Responsibilities

• Manage full lifecycle of internal projects.
• Onboard a managed service for customer service ticket triaging.
• Coordinate process changes and efficiency improvements in CyberServices’ ticketing platform (Zendesk).
• Design and improve client journey workflows.
• Lead project initiation, planning, execution, monitoring, and closure.
• Develop and maintain project schedules, work plans, milestones, and deliverables.
• Monitor project risks, dependencies, issues, and change requests.
• Facilitate internal status meetings and provide regular status reporting.
• Ensure projects are delivered on time, within scope, and within budget.
• Build strong relationships with Cyber Services leadership and stakeholders.
• Coordinate communication between business and technical stakeholders.
• Prepare executive reporting, dashboards, and portfolio updates.
• Escalate risks and issues appropriately while driving resolution.
• Produce accurate and timely project status reports.
• Support operational reviews and leadership reporting.

Skills

Project management

Stakeholder management

Communication skills

Organizational skills

Governance

Education

Bachelor's degree in Business, IT, Cyber security, or related field

Tools

Scoro

OpenAir

Jira

Monday.com

Smartsheet

Microsoft Project

Job description

Cyber Services Operations Project Manager

About Beazley Security

Beazley Security is a global cybersecurity firm committed to helping clients enable advanced cyber defenses that reduce risk with quantifiable results. We’re comprised of top talent from private industry, government, intelligence, and law enforcement who are specialists in threat detection, incident response, digital forensics, offensive security, risk management, and cyber resilience. As a subsidiary of a specialty insurance giant, Beazley Insurance, we’ve been at the forefront of cyber insurance management and breach response activities for business clients in the US, UK, and Europe since 2017. As Beazley Security, the company will have an expanded scope, leveraging nearly two decades of cyber incident experience, a strong services division, and a business strategy focused on growth, to realize our goals and deliver benefits to clients.

As a company, we are committed to upholding our core values of Belonging, Integrity, Service, Accountability, and Curiosity. We believe these values are essential to creating a strong and inclusive workplace culture, as well as to deliver world-class cybersecurity solutions to our clients worldwide. As Beazley Security, these values will continue to thrive, with an extra emphasis on expansion of our capabilities and capacity in helping solve unique client challenges.

3-6 Month Contract

Summary

The Cyber Services Operations Project Manager is responsible for driving the successful planning, execution, governance, and operational coordination of key internal projects, including the onboarding of an outsourced service to triage customer service tickets & the co-ordination of process changes and efficiency improvements inCyberServices’ ticketing platform - Zendesk . This role serves as the bridge between CyberServices leadership, third party contractors, and internal business functions to ensure projects are delivered efficiently, consistently, and in alignment with business objectives.

The position oversees project lifecycles, resource coordination, deliverables tracking, operational reporting, and process improvement initiatives across the Cyber Services department. The ideal candidate combines strong project management discipline with operational excellence, stakeholder management, and exceptional communication skills.

Responsibilities

• Manag e the full lifecycle of internal projects:
• Onboarding of a managed service for customer service ticket triaging
• Co-ordination of process changes and efficiency improvements in CyberServices ’ ticketing platform (Zendesk)
• Client journey workflow design & improvements
• Lead project initiation, planning, execution, monitoring, and closure activities.
• Develop and maintain project schedules, work plans, milestones, and deliverables.
• Monitor project risks, dependencies, issues, and change requests.
• Facilitate internal status meetings and provide regular status reporting
• Ensure projects are delivered on time, within scope, and within budget.

Stakeholder Management

• Build strong relationships with Cyber Services leadership, consultants, technical teams, and other internal stakeholders.
• Coordinate communication between business and technical stakeholders.
• Prepare executive reporting, dashboards, and portfolio updates.
• Escalate risks and issues appropriately while driving resolution.

Reporting & Governance

• Produce accurate and timely project status reports.
• Support operational reviews, business reviews, and leadership reporting.
• Ensure compliance with internal governance standards and business requirements.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Cyber security, Project Management, or related field.
• 5+ years of project management or PMO experience.
• Experience supporting cyber security, technology, consulting, or professional services engagements.
• Strong understanding of project management methodologies and governance frameworks.
• Experience with project management platforms such as Scoro, OpenAir, Jira, Monday.com, Smartsheet, or Microsoft Project.
• Exceptional organizational, communication, and stakeholder management skills.

Preferred Qualifications

• PMP, CAPM, PRINCE2, Agile, or Scrum certification.
• Experience within Managed Detection & Response (MDR), Incident Response, Security Consulting, or Cyber Resilience services .
• Knowledge of cyber security frameworks such as NIST, CIS, ISO 27001, or SOC.
• Experience with professional services financial management, forecasting, and utilization reporting.