Cyber Services Ops Project Lead — 6‑Month Contract

Beazley Security; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Beazley Security is seeking a Cyber Services Operations Project Manager to drive planning, governance, and coordination of internal projects including onboarding an outsourced service for ticket triage and process improvements in Zendesk across Cyber Services.

The ideal candidate will lead project lifecycles, manage stakeholders, deliver regular status reports, and ensure on-time, on-scope, and on-budget execution in a fast-paced cyber security services environment.

Qualifications

• Bachelor's degree in Business, IT, Cyber security, or related field is required.
• 5+ years of project management or PMO experience.
• Experience supporting cyber security, technology, consulting, or professional services engagements.
• Strong understanding of project management methodologies and governance frameworks.
• Experience with PM platforms such as Scoro, OpenAir, Jira, Monday.com, Smartsheet, or MS Project.
• Exceptional organizational, communication, and stakeholder management skills.

Responsibilities

• Manage full lifecycle of internal projects.
• Onboard a managed service for customer service ticket triaging.
• Coordinate process changes and efficiency improvements in CyberServices’ ticketing platform (Zendesk).
• Design and improve client journey workflows.
• Lead project initiation, planning, execution, monitoring, and closure.
• Develop and maintain project schedules, work plans, milestones, and deliverables.
• Monitor project risks, dependencies, issues, and change requests.
• Facilitate internal status meetings and provide regular status reporting.
• Ensure projects are delivered on time, within scope, and within budget.
• Build strong relationships with Cyber Services leadership and stakeholders.
• Coordinate communication between business and technical stakeholders.
• Prepare executive reporting, dashboards, and portfolio updates.
• Escalate risks and issues appropriately while driving resolution.
• Produce accurate and timely project status reports.
• Support operational reviews and leadership reporting.

Skills

Project management

Stakeholder management

Communication skills

Organizational skills

Governance

Education

Bachelor's degree in Business, IT, Cyber security, or related field

Tools

Scoro

OpenAir

Jira

Monday.com

Smartsheet

Microsoft Project

Job description

Beazley Security is seeking a Cyber Services Operations Project Manager to drive planning, governance, and coordination of internal projects including onboarding an outsourced service for ticket triage and process improvements in Zendesk across Cyber Services.

The ideal candidate will lead project lifecycles, manage stakeholders, deliver regular status reports, and ensure on-time, on-scope, and on-budget execution in a fast-paced cyber security services environment.