Cyber Security Analyst

Atomus; San Francisco (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Atomus is seeking a Cybersecurity Analyst to work with customers, helping them implement and maximize Atomus’ cybersecurity products while ensuring NIST 800-171 and CMMC compliance. You will support Windows, MacOS, Ubuntu, iOS, Android devices and Firewalls, while providing exceptional customer experiences and identifying improvements for the product team.

You will serve as the voice of the customer, relay feedback to the product team, and assist with onboarding and troubleshooting.

Qualifications

• Experience in a customer-facing technical role in cybersecurity or compliance.
• Strong knowledge of NIST/CMMC, firewalls, routers and encryption tools.
• Intermediate networking knowledge of WAN/LAN and security devices.

Responsibilities

• Onboard and guide new customers, set up security programs and baseline compliance.
• Serve as first point of contact for technical inquiries and troubleshooting.
• Collaborate with sales, product, engineering and partners to relay customer feedback.
• Maintain NIST 800-171 and CMMC compliance documentation with customers.

Skills

Customer-facing role

Cybersecurity basics

Networking knowledge

Intune & AD

Windows administration

MacOS administration

Mobile platforms

PowerShell/Terminal

Threat troubleshooting

Excellent communication

Tools

HubSpot CRM

ABM platforms

Security tools

Job description

About the Role

As a Cybersecurity Analyst will work closely with customers to help them implement and fully leverage Atomus’ cybersecurity products, maintain compliance with NIST 800-171 and CMMC cybersecurity standards, and solve technical challenges. Our customers depend on Atomus to manage and secure their Windows, MacOS, Ubuntu, iOS, Android devices, and Firewalls while ensuring compliance. We aim to provide the best possible support when they have questions. Our team's main goal is to simplify our customers' lives, for compliance and security. You will serve as the voice of the customer by sharing their feedback and insights with our product team and reporting any issues to our software engineers. We take pride in delivering amazing experiences for our customers.

Responsibilities

• Manage and guide new customers through the onboarding process, ensuring proper setup, configuration, and alignment with their security programs and establishing baseline compliance requirements of NIST 800-171 and CMMC while performing technical tasks/project management required for onboardings.
• Serve as the first point of contact for technical inquiries, providing debugging, troubleshooting, and solutions for technical IT/security issues related to the Atomus platform.
• Work closely with internal teams (sales, product, engineering) along with partners/vendors for customer requirements to communicate customer feedback and advocate for customer needs in product development and rolling out 3rd party products.
• Assist customers in managing and maintaining NIST 800-171 and CMMC compliance requirements, ensuring IT documentation is updated and maintained.

Required Skills

• Experience in a customer-facing technical role, IT administrator, solutions engineer, Technical Customer Success, or TAM role preferably in cybersecurity or compliance.
• Strong experience with cybersecurity frameworks and technologies (e.g., NIST, CMMC, firewalls, routers, encryption tools).
• Intermediate networking knowledge of WAN and LAN connectivity, routers, firewalls, switches, security, etc.
• Experience with Microsoft Intune, Active Directory, Windows, MacOS and ABM, as well as mobile platforms like Android and iOS.
• Advanced understanding of Microsoft products (Exchange, SharePoint, Windows, Windows Server, Active Directory, etc.).
• Familiarity with command-line tools (e.g., PowerShell, Terminal) for troubleshooting and deployment.
• Strong troubleshooting skills, particularly related to network security, software issues, and IT environments.
• Excellent verbal and written communication skills; ability to explain complex topics to both technical and non-technical audiences.
• Applicants must have strong emotional intelligence to intuit and match customer sentiment for effective communication.

Preferred Skills

• Prior experience with NIST 800-171, CMMC, or other compliance standards.
• Ability to manage multiple customer accounts and onboarding projects simultaneously.
• Familiarity with CRM platforms (HubSpot), and compliance documentation tools while managing SLAs which include customer satisfaction, initial response, and issue resolution times.