Cyber Operations Support Specialist (SharePoint)

Leidos Inc; Ashburn (VA); On-site; USD 87,100 - 157,450; Full time

Job summary

Leidos Inc. is seeking a Cyber Operations Support Specialist based in Ashburn, VA to manage CSD SharePoint sites and related content. You will oversee taskers, ensure compliance with CBP security policies, and support the annual operation and training calendars.

The role requires a BS degree in IT or related field with 4–8 years of experience in Microsoft Power Platform, SharePoint Online, and Teams environments, plus strong communication skills and customer service orientation.

Qualifications

• BS degree in Information Technology, Software Engineering, or related field.
• 4–8 years of relevant experience; additional certifications may suffice in lieu of degree.
• 4–8 years of experience with designing and developing within Microsoft Power Platform (Power BI, Apps, Portal, SharePoint, Automate, Dataverse).
• Experience designing and maintaining SharePoint/Teams apps, web pages, and permission settings.
• Strong customer service and communication skills.
• Knowledge of Power BI dashboard development.
• Ability to gather requirements, document, and execute tasks.

Responsibilities

• Maintain and optimize the structure, navigation, and layout of CSD SharePoint sites; manage user permissions and compliance with security policies.
• Provide user support for SharePoint site issues and ensure accessibility compliance (Section 508).
• Develop and finalize SOPs, processes, and playbooks; support content creation for the CSD monthly newsletter.
• Develop, edit, and format content for SharePoint/Teams sites; monitor and manage taskers and annual operation calendars.

Skills

Power Platform expertise

SharePoint Online

Power BI dashboards

Microsoft Teams

Customer service

Written communication

Oral communication

Requirements gathering

Problem solving

Education

BS degree in Information Technology or related field

Tools

Power BI

SharePoint Online

Power Automate

Dataverse

Job description

Description

The Department of Homeland Security (DHS), Customs and Border Protection (CBP) Cyber Security Directorate (CSD) Security Operations Center (SOC) is a US Government program responsible to prevent, identify, contain and eradicate cyber threats to CBP networks through monitoring, intrusion detection and protective security services to CBP information systems including local area networks/wide area networks (LAN/WAN), commercial Internet connection, public facing websites, wireless, mobile/cellular, cloud, security devices, servers and workstations.The CBPSOCis responsible fortheoverall security of CBP Enterprise-wide information systems, and collects, investigates, and reports any suspected and confirmed security violations.

Primary Responsibilities

Leidos is looking for a Cyber Operations Support Specialist with SharePoint experience to manage and update content on CSD SharePoint sites and manage and monitor taskers to ensure compliance from all CSD divisions to ensure the continuity and completeness of the content. The candidate will be responsible for:

• Maintain and optimize the structure, navigation, and layout of CSD SharePoint sites, administer and review user permissions, access control and compliance with CSD and CBP security policies.
• Provide support to CSD SharePoint site users, including troubleshooting common issues
• Ensure Section 508 Compliance across all SharePoint sites.
• Assisting the government in developing new/innovative ways to:
  • Manage and monitor taskers that come to CSD
  • Develop an annual operational calendar to identify all yearly operations and training calendars
  • Develop, draft, and finalize new Standard Operating Procedures (SOPs), processes, and playbooks
  • Provide content support, editing, and formatting assistance for the CSD monthly
  • newsletter

Basic Qualifications

• BS degree in Information Technology, Software Engineering, or related field and 4 - 8 years of prior relevant experience
  • Additional experience or applicable certifications acceptable in lieu of degree.
• 4 - 8 years of experience with designing and developing within the Microsoft Power Platform (Power BI, Apps, Portal, SharePoint, Automate, Dataverse), with an emphasis on SharePoint Online and Teams environments.
• Skilled in the design and maintenance of SharePoint/Teams applications, web pages and permission settings
• Excellent customer service skills
• Excellent oral and written communication skills
• Knowledge of Power BI dashboard development.
• Requirements gathering, documentation and execution.
• Resourceful, requiring minimal direction - adept at identifying and utilizing approved resources to aid job tasks
• Must be able to report into the Ashburn VA office up to 5 days per week.

Preferred Qualifications

• Experience with automated reporting from Microsoft Configuration Manager and network system scans.
• Knowledge of website UX/UI best practices
• Experience as a SharePoint site collection administrator
• Organized and detail-oriented
• Strong leadership skills
• Ability to manage and prioritize own work
• Independent decision making
• Analytical thinking; thinking out of the box
• Process development and integration with Enterprise applications such as SharePoint and SQL Database Applications.
• Knowledge of FISMA, the NIST Cybersecurity framework and federal cybersecurity requirements.
• Has an active clearance Secret or higher.

Pay Range

Pay Range: $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.