Cyber Lab IT Support & Help Desk Technician

Nightwing Technologies, LLC

Arlington (VA)

On-site

USD 77,000 - 163,000

Full time

46 hours ago

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Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k plan

PTO & Holidays

Job summary

Nightwing Technologies, LLC is seeking a Technical Engagement Network (TEN) Lab Manager to join the IT support services desk supporting analysts and critical asset owners in the government environment.

The role includes serving as the first level Help Desk for TEN Lab systems, assisting in user setup, provisioning equipment, and maintaining tickets and asset records. You will support VPN/VDI access, MacOS/iOS, and contribute to SOP development in a collaborative, multi-location setting.

Qualifications

Active DoD Secret clearance; TS/SCI preferred.
5+ years of directly relevant IT experience.
3+ years MacOS and iOS experience.
Experience with help desk ticketing and asset management.

Responsibilities

Serve as the first level Help Desk for the TEN Lab's systems and accounts.
Assist new user setup of equipment, accounts and tools.
Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner.
Create and maintain accurate Tickets for Help Desk activities.
Work with Asset Management to support accurate records and maintain a good accounting of assets.
Support the implementation of new technologies and equipment in the lab environment.
Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure.
Advises and provides insight on development of lab SOPs and policies.
Provide support for VPN or VDI (Citrix) to users.
Provide support for MacOS and iOS to users.
Troubleshooting and triaging assistance for basic to intermediate issues.
Assist in the management of user accounts and credentials.