Cyber Incident & Service Desk Analyst — 24x7 Onsite

Peraton; Washington (District of Columbia); On-site; USD 66,000 - 106,000; Full time

Job summary

Peraton is seeking an experienced Cyber Case Management/Service Desk Agent for its Federal Strategic Cyber sector. Location: Washington, DC, DHS HQ (On-Site, Full-time). You will support 24x7 Watch Center, triage incidents, and coordinate with CISA staff and stakeholders.

The role requires a BS/BA with experience, US citizenship, TS clearance with SCI eligibility, and familiarity with ServiceNow and ITIL; Security+ is preferred. Salary range $66,000–$106,000; on-site; potential bonuses.

Qualifications

• BS/BA with 3 years of related experience; 4 years may substitute.

Responsibilities

• Perform shift work supporting the CISA 24x7 Watch Center.

Skills

Customer service

Communication skills

Problem solving

Critical thinking

Calm under pressure

Decision making

Education

BS/BA with 3 years related experience

4 additional years experience in lieu of degree

US citizenship

Top Secret Clearance with SCI eligibility

DHS background investigation eligibility

Tools

ServiceNow

Microsoft Office

ITIL Foundation certification

Security+ certification

Job description

Peraton is seeking an experienced Cyber Case Management/Service Desk Agent for its Federal Strategic Cyber sector. Location: Washington, DC, DHS HQ (On-Site, Full-time). You will support 24x7 Watch Center, triage incidents, and coordinate with CISA staff and stakeholders.

The role requires a BS/BA with experience, US citizenship, TS clearance with SCI eligibility, and familiarity with ServiceNow and ITIL; Security+ is preferred. Salary range $66,000–$106,000; on-site; potential bonuses.