Cyber Customer Success Leader

Anthropic; New York (NY); Hybrid; USD 265,000 - 320,000; Full time

Job summary

Anthropic is seeking a Manager, Customer Success – Cyber to lead a team of 5-10 CSMs serving cybersecurity accounts across API, Claude.ai, and Claude Code. You will guide adoption, value realization, and expansion while coaching staff and shaping CS strategy.

The role requires deep cybersecurity expertise, strong executive presence, and a track record of scaling enterprise CS. You will partner with Sales, Product, and Engineering to drive growth and customer outcomes.

Qualifications

• 7+ years in customer success or related roles with 2+ years of front-line management
• Proven track record building and scaling customer success teams in SaaS/API/AI/ML
• Cybersecurity experience and credibility with cyber customers and leadership
• Experience managing enterprise-scale portfolios with high TAC/ACV
• Strong understanding of consumption- and seat-based business models
• Technical fluency to discuss AI/ML products with technical stakeholders
• Executive presence to engage CISOs, CTOs and principal engineers

Responsibilities

• Directly manage and develop a team of 5-10 CSMs covering strategic cybersecurity accounts across Anthropic products
• Coach team on CS best practices, adoption strategies, value realization, and expansion methodologies
• Provide cybersecurity SME guidance to customers and CSMs across security operations, identity, cloud and data protection
• Drive core CS metrics: expansion, health scores, retention, and CSAT
• Engage in strategic customer engagements and escalations with senior stakeholders
• Build and refine scalable CS processes, playbooks, and QBR templates
• Collaborate with Sales to identify expansion opportunities and ensure aligned strategies
• Work with Product, Engineering, and Marketing to advocate for customer needs
• Contribute to hiring, onboarding, and training within the CS organization
• Foster an AI-first, innovation-focused team culture and mentorship

Skills

Team leadership

Executive presence

Cybersecurity domain knowledge

Customer success strategy

Growth and expansion focus

Education

Bachelor’s degree

Job description

Anthropic is seeking a Manager, Customer Success – Cyber to lead a team of 5-10 CSMs serving cybersecurity accounts across API, Claude.ai, and Claude Code. You will guide adoption, value realization, and expansion while coaching staff and shaping CS strategy.

The role requires deep cybersecurity expertise, strong executive presence, and a track record of scaling enterprise CS. You will partner with Sales, Product, and Engineering to drive growth and customer outcomes.