Cybersecurity Customer Success Leader - Enterprise

Socket.dev; Boston (MA); Hybrid; USD 265,000 - 320,000; Full time

Job summary

Anthropic is seeking a Manager, Customer Success – Cyber to lead a team of 5–10 CSMs across API, Claude.ai, and Claude Code. You will coach on CS best practices, bring cybersecurity domain expertise, and guide engagements with CISOs and principal engineers.

You will partner with Sales, Product, and Engineering to drive adoption, expansion, and value realization across enterprise accounts, while shaping scalable CS processes and playbooks for growth.

Qualifications

• 7+ years in customer success, account management, or related roles
• 2+ years of front-line management experience
• Cybersecurity domain experience and credibility with cyber customers
• Experience managing enterprise-scale portfolios with $1M–$100M+ ACVs
• Understanding of consumption-based and seat-based pricing models
• Technical fluency to discuss AI/ML products with customers
• Strong executive presence with C-level stakeholders
• Track record of expanding adoption and retention

Responsibilities

• Directly manage and develop a team of 5–10 CSMs across Anthropic products (API, Claude.ai, Claude Code)
• Coach team on CS best practices, adoption, value realization, and expansion
• Provide cybersecurity SME to customers and CSMs, guiding engagement with CISOs/CTOs
• Drive core CS metrics: expansion, health scores, retention, CSAT
• Join strategic engagements and escalations with executive stakeholders
• Build scalable CS processes, playbooks, and QBR templates
• Collaborate with Sales to identify expansion opportunities and align strategies
• Coordinate with Product, Engineering, and Marketing to advocate for customer needs
• Contribute to hiring, onboarding, and training within CS
• Establish AI-first, innovation-focused team culture
• Conduct 1:1s, performance reviews, and career development
• Own portfolio planning and renewal/expansion forecasting
• Serve as escalation point for at-risk accounts
• Develop customer advocacy programs and reference architectures
• Champion responsible AI deployment practices

Skills

Customer success leadership

Cybersecurity domain expertise

Enterprise account management

SaaS API AI/ML experience

Executive presence

Product and engineering collaboration

Data-driven decision making

Education

Bachelor’s degree or equivalent in a related field

Tools

CRM

Job description

Anthropic is seeking a Manager, Customer Success – Cyber to lead a team of 5–10 CSMs across API, Claude.ai, and Claude Code. You will coach on CS best practices, bring cybersecurity domain expertise, and guide engagements with CISOs and principal engineers.

You will partner with Sales, Product, and Engineering to drive adoption, expansion, and value realization across enterprise accounts, while shaping scalable CS processes and playbooks for growth.