CXone Contact Center Analytics Engineer

Ascensus; Minnesota; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development

Tuition reimbursement

Generous reward programs

Health Savings Account

401(k) matching programs

Business casual dress code

Job summary

Ascensus is looking for a Contact Center Analytics Developer in Minnesota. You will design and support analytics capabilities to enhance customer interactions and organizational performance. The role involves building dashboards, validating data flows, and ensuring effective communication of insights to stakeholders.

Qualifications include 3+ years of relevant experience and expertise in NICE CXone and analytics tools. Benefits include professional development programs, paid time off, and generous health benefits.

Qualifications

• 3+ years in contact center analytics/reporting or related roles.
• Hands-on experience with NICE CXone Interaction Analytics.
• Strong Excel skills; experience with Power BI and SQL preferred.

Responsibilities

• Builds reporting views and dashboards for stakeholders.
• Configures and maintains NICE CXone Interaction Analytics assets.
• Performs validation, tuning, and troubleshooting of analytics outputs.

Skills

NICE CXone Interaction Analytics

Reporting & Dashboards

Insight Storytelling

Data Pipelines

Analytical Skills

Tools

Excel

Power BI

SQL

Job description

Ascensus is looking for a Contact Center Analytics Developer in Minnesota. You will design and support analytics capabilities to enhance customer interactions and organizational performance. The role involves building dashboards, validating data flows, and ensuring effective communication of insights to stakeholders.

Qualifications include 3+ years of relevant experience and expertise in NICE CXone and analytics tools. Benefits include professional development programs, paid time off, and generous health benefits.