Senior Data & Reporting Analyst — NICE CXone

Kaiser Permanente; Greensboro (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Kaiser Permanente seeks a Senior Reporting Analyst to support, maintain, and enhance data, reporting, and analytics across enterprise contact center platforms, with emphasis on NICE CXone. The role partners with operations, engineering, and business stakeholders to translate requirements into scalable reporting solutions, drive incident resolution, and improve data pipelines for timely, accurate insights.

You will lead project work, mentor junior staff, and ensure compliance with performance

Qualifications

• Bachelor’s degree in a related field and relevant IT/analytical experience.
• Experience designing, developing, and delivering reporting solutions.
• Strong knowledge of data quality, governance, and regulatory reporting.

Responsibilities

• Lead data reporting projects and maintain enterprise dashboards.
• Provide first to third level support for reporting tools and data platforms.
• Collaborate with operations, engineering, and stakeholders to translate requirements into scalable solutions.
• Drive root-cause analysis and continuous improvement of data pipelines.

Skills

Analytical thinking

Data visualization

Communication

Problem solving

Stakeholder management

Education

Bachelor’s degree in CS/Engineering/Health Care or related field

Tools

NICE CXone

SQL

Power BI

Tableau

ETL tools

Job description

Kaiser Permanente seeks a Senior Reporting Analyst to support, maintain, and enhance data, reporting, and analytics across enterprise contact center platforms, with emphasis on NICE CXone. The role partners with operations, engineering, and business stakeholders to translate requirements into scalable reporting solutions, drive incident resolution, and improve data pipelines for timely, accurate insights.

You will lead project work, mentor junior staff, and ensure compliance with performance