CXone Admin Engineer — Salesforce Sales Enablement Lead

ITMC Systems, Inc; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

ITMC Systems, Inc is seeking a NICE CXone Administrator in the United States responsible for optimizing workflows for the inside sales team. The role involves managing user support and customizing CRM solutions, collaborating closely with the sales team. Ideal candidates will have strong experience in Cxone scripting, CRM-integrated technology, and effective project management skills. Some travel (10%) is required, and the position emphasizes continuous learning and teamwork.

Qualifications

• 7-10 years of extensive knowledge in Cxone.
• Experience with Salesforce CRM to assist end users.
• Ability to mentor junior administrators.

Responsibilities

• Administer NICE CXone for inside sales call center.
• Manage end user support and customization requests.
• Customize dashboards and reports for teams.
• Conduct mass data imports/updates as needed.
• Identify improvement opportunities with the Business Systems Analyst.
• Develop key sales performance metrics.

Skills

Cxone scripting experience with Practive XS

CRM-integrated contact center experience

Advanced Excel skills

Project management skills

Organizational skills

Analytical abilities

Interpersonal skills

Job description

ITMC Systems, Inc is seeking a NICE CXone Administrator in the United States responsible for optimizing workflows for the inside sales team. The role involves managing user support and customizing CRM solutions, collaborating closely with the sales team. Ideal candidates will have strong experience in Cxone scripting, CRM-integrated technology, and effective project management skills. Some travel (10%) is required, and the position emphasizes continuous learning and teamwork.