CX Systems Architect - AI-Driven Service & Automation

Jobgether; Denver (CO); Hybrid; CAD 120,000 - 140,000; Full time

Benefits offered by this job

Remote work option

Wellness stipend

3 weeks vacation

Volunteer day

Floating holidays

Employee Stock Purchase Plan

RRSP match

Global team collaboration

Job summary

Jobgether in Canada seeks a CX Business Systems Analyst to lead transformation of CX tech across a SaaS portfolio, from discovery and requirements gathering through implementation, integration, launch, adoption, and ongoing improvement. The focus includes AI-powered service solutions and automation to modernize CX platforms.

You will work with CX leaders, operations teams, and technical stakeholders to translate business needs into scalable systems and efficient workflows, driving improvements

Qualifications

• 5+ years delivering CX or SaaS platform implementations.
• Hands-on with AI-powered customer service platforms preferred.
• Experience leading end-to-end technology implementations.
• Strong knowledge of CX operations: case management, automation, knowledge management, and reporting.
• Ability to translate business needs into scalable tech solutions.
• Excellent written and verbal communication for non-technical stakeholders.
• Willing to travel occasionally to Denver or other North American offices.
• Must be eligible to work in Canada without sponsorship.

Responsibilities

• Lead CX technology implementations end-to-end across multiple businesses.
• Drive AI-powered CX transformation across the portfolio.
• Translate business needs into effective technology strategies.
• Support AI service readiness with processes and resources.
• Manage CX platforms including support, success, knowledge, and CRM.
• Define systems architecture, integrations, and governance standards.
• Oversee data migration and platform consolidation.
• Coordinate cross-functional projects with clear stakeholder communications.
• Identify opportunities for innovation in AI and CX tech.

Skills

CX platforms

AI-powered CX

Requirements gathering

Stakeholder communication

Workflow design

Project management

Technology implementations

Tools

Zendesk

Salesforce Service Cloud

Planhat

ChurnZero

Job description

Jobgether in Canada seeks a CX Business Systems Analyst to lead transformation of CX tech across a SaaS portfolio, from discovery and requirements gathering through implementation, integration, launch, adoption, and ongoing improvement. The focus includes AI-powered service solutions and automation to modernize CX platforms.

You will work with CX leaders, operations teams, and technical stakeholders to translate business needs into scalable systems and efficient workflows, driving improvements