CX Systems & Process Specialist — AI & Automation

Tecovas; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Flexible PTO

Wellness program

Employee discounts

Job summary

Tecovas is seeking a CX Systems & Process Coordinator to keep our customer experience tools, AI agents, and automations accurate and running as designed. You will handle day-to-day setup, test AI agents, and move improvements from testing through rollout.

You will monitor system health, run test cases, document changes, and coordinate with teams across Digital, Fulfillment, Merchandising, and IT. This role emphasizes organization, data accuracy, and clear communication in a fast-paced retail

Qualifications

• Hands-on experience configuring business tools and workflows.
• Familiarity with JSON, APIs, or basic SQL.
• Strong written communication and documentation skills.

Responsibilities

• Set up and maintain CX tools, users, queues, and routing rules.
• Test AI agents and automations before releases and document results.
• Monitor system health and data quality; fix issues quickly.

Skills

Tool setup & admin

JSON/APIs/SQL familiarity

Clear written communication

Data analysis & reporting

AI/No-code automation familiarity

Multitasking & prioritization

Tools

Zapier

Make

CRM systems

Job description

Tecovas is seeking a CX Systems & Process Coordinator to keep our customer experience tools, AI agents, and automations accurate and running as designed. You will handle day-to-day setup, test AI agents, and move improvements from testing through rollout.

You will monitor system health, run test cases, document changes, and coordinate with teams across Digital, Fulfillment, Merchandising, and IT. This role emphasizes organization, data accuracy, and clear communication in a fast-paced retail