AI-Driven Customer Experience Associate

Ramp; Miami (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible PTO

Health insurance

Relocation to NYC/SF

Job summary

Ramp is seeking a Customer Experience (CX) Associate to own frontline support across payments, cards, and accounting integrations. You’ll diagnose issues, triage escalations across Engineering, Risk, Product, and Partnerships, and drive high-signal resolutions.

You’ll build and refine AI-assisted workflows, automate where possible, and communicate clearly with financially literate customers. The role emphasizes systems thinking, customer obsession, and ownership of end-to-end processes.

Qualifications

• Systems thinker who prevents recurring issues
• Active use of AI tools to drive real work
• Fast-moving with high execution bar
• Able to discuss systems connections (APIs, integrations) without coding
• Manage multiple priorities across teams
• Communicate clearly and concisely
• Comfortable talking on the phone and explaining complex issues
• Proven track record of meeting CSAT, QA and speed targets

Responsibilities

• Be the voice of Ramp's Customer Support via live calls, email, and chat.
• Diagnose across multiple product areas (payments, cards, travel, accounting integrations).
• Own escalations end-to-end; route across teams and follow up.
• Build and shape AI tools; provide feedback on their evolution.
• Implement process improvements and fix SOP gaps with autonomy.
• Explain issues and actions to customers with precision and empathy.

Skills

Systems thinking

AI tools usage

Fast-paced

API conversations

Prioritization

Clear communication

Phone work

KPIs awareness

Tools

Claude/Notion AI

Glass

Zendesk

Slack

Job description

Ramp is seeking a Customer Experience (CX) Associate to own frontline support across payments, cards, and accounting integrations. You’ll diagnose issues, triage escalations across Engineering, Risk, Product, and Partnerships, and drive high-signal resolutions.

You’ll build and refine AI-assisted workflows, automate where possible, and communicate clearly with financially literate customers. The role emphasizes systems thinking, customer obsession, and ownership of end-to-end processes.