CX Solutions Architect - AI, Analytics & Pre-Sales

NICE; United States; Remoto; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

NiCE is seeking a Product Pre-Sales Engineer to join our team in the United States. You will enable customers to design solutions from our AI-driven Customer Service Automation portfolio, focusing on CCaaS, analytics, and digital engagement.

A strong technical sales background and experience in multi-channel self-service platforms are essential. The role requires collaboration with Sales, Engineering and Product teams, and a proven ability to translate complex technology into business value for

Competenze

• Bachelor’s degree in a related technology field.
• At least 7+ years of hands‑on practical technical experience in solutions engineering, solution/sales architecture, and/or data.
• 7+ years of consulting or customer engagement experience
• 5+ years of contact center experience
• Proven track record in best‑of‑class solutions with strong work samples
• Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills
• Knowledge of chatbot, automation, and/or conversational AI solutions
• Experience with Enterprise SaaS applications, architecture, APIs and integrations
• Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.

Mansioni

• Effectively prepare and deliver demonstrations of NICE’s Customer Service Automation solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics.
• Evaluate, understand, and document prospect’s infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions.
• Lead and participate in discovery calls to identify areas of opportunity for NICE solutions.
• Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams.
• Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them.
• Tell compelling stories grounded in technology and paint a vision of customer-centric service.
• Respond to RFIs and RFPs with a structured, creative approach.
• Strong business acumen to quickly learn new business processes and understand how technology supports revenue and profit goals.

Conoscenze

CCaaS

AI/ML

Solutions architecture

Customer engagement

Web programming

Presentation skills

Sales support

Formazione

Bachelor's degree

MBA (preferred)

Strumenti

JavaScript

REST APIs

CRM (Salesforce)

Descrizione del lavoro

NiCE is seeking a Product Pre-Sales Engineer to join our team in the United States. You will enable customers to design solutions from our AI-driven Customer Service Automation portfolio, focusing on CCaaS, analytics, and digital engagement.

A strong technical sales background and experience in multi-channel self-service platforms are essential. The role requires collaboration with Sales, Engineering and Product teams, and a proven ability to translate complex technology into business value for