CX Solutions Architect - AI, Analytics & Pre-Sales

NICE

United States

Remote

USD 120,000 - 180,000

Full time

14 days+

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Job summary

NiCE is seeking a Product Pre-Sales Engineer to join our team in the United States. You will enable customers to design solutions from our AI-driven Customer Service Automation portfolio, focusing on CCaaS, analytics, and digital engagement.

A strong technical sales background and experience in multi-channel self-service platforms are essential. The role requires collaboration with Sales, Engineering and Product teams, and a proven ability to translate complex technology into business value for

Qualifications

Bachelor’s degree in a related technology field.
At least 7+ years of hands‑on practical technical experience in solutions engineering, solution/sales architecture, and/or data.
7+ years of consulting or customer engagement experience
5+ years of contact center experience
Proven track record in best‑of‑class solutions with strong work samples
Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills
Knowledge of chatbot, automation, and/or conversational AI solutions
Experience with Enterprise SaaS applications, architecture, APIs and integrations
Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.

Responsibilities

Effectively prepare and deliver demonstrations of NICE’s Customer Service Automation solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics.
Evaluate, understand, and document prospect’s infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions.
Lead and participate in discovery calls to identify areas of opportunity for NICE solutions.
Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams.
Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them.
Tell compelling stories grounded in technology and paint a vision of customer-centric service.
Respond to RFIs and RFPs with a structured, creative approach.
Strong business acumen to quickly learn new business processes and understand how technology supports revenue and profit goals.