CX & Sales Operations Specialist

Snap-on; Montgomery (AL); On-site; USD 67,500 - 82,500; Full time

Job summary

Snap-on is seeking a Customer Experience Representative in Alabama to grow top‑line sales by enhancing the customer experience and ensuring process conformity. You will interact with customers via phone, email, and web chat to determine needs and connect them with resources.

You will also assist in managing inbound marketing leads through the lifecycle, including order management and returns. The role requires a bachelor’s degree and at least 3 years in sales or customer service; strong

Qualifications

• Bachelor’s degree in business administration, sales, marketing or a related field.
• Minimum 3 years of experience in a sales or customer service role.
• Excellent attention to detail to ensure data accuracy and reporting quality.
• Proficiency with Netsuite and Microsoft Office Suite.

Responsibilities

• Evaluate and manage customer engagement information in the CRM (Netsuite) and assign follow‑ups.
• Respond to inquiries via phone, email, and web chat; manage expectations and timelines.
• Enter and maintain customer data in Netsuite; ensure accurate sales data.
• Support ISO procedures and health and safety programs; help improve quality objectives.
• Collaborate with cross‑functional teams to drive sales operations initiatives.

Skills

Attention to detail

Verbal communication

Written communication

Cross‑functional collaboration

Problem solving

Education

Bachelor's degree in business administration, sales, marketing or related

Tools

Netsuite

Microsoft Office

CRM systems

Project management tool

Job description

Snap-on is seeking a Customer Experience Representative in Alabama to grow top‑line sales by enhancing the customer experience and ensuring process conformity. You will interact with customers via phone, email, and web chat to determine needs and connect them with resources.

You will also assist in managing inbound marketing leads through the lifecycle, including order management and returns. The role requires a bachelor’s degree and at least 3 years in sales or customer service; strong