CX Research Lead: AI-Driven Insights & Strategy

Scorpion Therapeutics; Pennsylvania; On-site; USD 177,000 - 294,000; Full time

Benefits offered by this job

Bonus target

Long-term incentive

401(k) with match

Retirement contribution

Paid vacation/holidays/personal days

Caregiver/parental and medical leave

Medical/prescription/dental/vision

Job summary

Scorpion Therapeutics is seeking a senior UX/behavioral researcher to lead the CX Research capability. You will build and mentor a team, drive evidence-based advocacy, and maintain curiosity and rigor across programs.

You will hands-on design, execute, and analyze qualitative research (interviews, usability testing, contextual inquiry) while applying quantitative analysis to telemetry data. Ethical AI-enabled research and continuous discovery are central to this role.

Qualifications

• Bachelor's degree in a research/human-centered field.
• 8+ years UX/behavioral research experience.
• 2+ years leading/managing researchers; experience with qualitative and quantitative research.

Responsibilities

• Lead and develop CX Research capability; build/mentor a team and foster curiosity, rigor, and evidence-based advocacy.
• Hands-on design, execute, and analyze qualitative research (interviews, usability testing, contextual inquiry, concept testing) and experiments; apply quantitative/statistical analysis to behavioral/telemetry data.
• Analyze telemetry and behavioral usage (e.g., product usage, clickstream, in-app interactions) with qualitative evidence to understand colleague behavior.
• Operationalize AI-enabled research methods and continuous feedback loops (automated research workflows, persona-based insight extraction, synthetic data as appropriate) while maintaining ethical standards.
• Evaluate/pilot AI research tools; design tests and define metrics for AI adoption and impact on productivity and insight quality.
• Define and own enterprise measurement strategy for AI/solution adoption.
• Partner on cross-functional planning to identify/prioritize/resourcing CX investment areas; collaborate with data/analytics colleagues.
• Monitor trends in behavior, workplace technology, and AI adoption; translate insights into actionable recommendations.

Skills

UX Research

Behavioral Research

Team Leadership

Qualitative Research

Quantitative Research

Python

R

Survey Tools

Education

Bachelor's degree in a research/human-centered field

Advanced degree

Tools

Python

R

Qualtrics

SPSS

Job description

Scorpion Therapeutics is seeking a senior UX/behavioral researcher to lead the CX Research capability. You will build and mentor a team, drive evidence-based advocacy, and maintain curiosity and rigor across programs.

You will hands-on design, execute, and analyze qualitative research (interviews, usability testing, contextual inquiry) while applying quantitative analysis to telemetry data. Ethical AI-enabled research and continuous discovery are central to this role.