Senior CX Strategy & Programs Director

ogcglobal; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

ogcglobal is looking for a seasoned CX Director in New York, NY, to lead a high-impact customer experience program within a Fortune 500 company. This role involves shaping and executing the client’s CX strategy while managing a multidisciplinary team and serving as a primary consulting partner to senior stakeholders.

The ideal candidate will have a strong background in consulting, proven experience in leading CX programs, and deep understanding of methodologies. Excellent communication and analytical skills are essential.

Qualifications

• 8–12+ years of experience in Customer Experience, Management Consulting, or Customer Insights roles.
• Proven experience leading CX programs for large, complex organizations.
• Strong background in consulting or embedded client-facing roles.

Responsibilities

• Lead the end-to-end CX program for a major client.
• Translate customer insights into actionable business recommendations.
• Manage a team of CX analysts, consultants, and researchers.

Skills

Customer Experience Management

Consulting leadership

Strategic program management

Quantitative analysis

Data storytelling

Tools

Excel

Business Intelligence tools

SQL

Python

Job description

ogcglobal is looking for a seasoned CX Director in New York, NY, to lead a high-impact customer experience program within a Fortune 500 company. This role involves shaping and executing the client’s CX strategy while managing a multidisciplinary team and serving as a primary consulting partner to senior stakeholders.

The ideal candidate will have a strong background in consulting, proven experience in leading CX programs, and deep understanding of methodologies. Excellent communication and analytical skills are essential.