CX Platform Architect & AI/Automation Lead

Kaleidoscope Innovation; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Kaleidoscope Innovation in San Diego, California, is seeking a professional to design and develop NICE CXone architectures, focusing on voice and digital channels for inbound/outbound calls. The role includes leading the design of call flows, overseeing integrations, and optimizing system performance.

The ideal candidate will have experience with telephony systems and cloud migration consulting, ensuring scalability and compliance in architecture. Key responsibilities include conducting architectural reviews and driving enhancements across the CX landscape.

Qualifications

• Experience designing NICE CXone architecture for inbound/outbound channels.
• Knowledge of data flow diagrams and routing strategies.
• Expertise in telephony integrations and CX transformation.

Responsibilities

• Design and develop NICE CXone architecture for voice and digital channels.
• Lead design of ACD/IVR call flows and ensure system performance.
• Conduct architectural reviews and validate solution designs.

Skills

NICE CXone architecture and call flows

Data flow diagrams

Performance optimization

Integration with CRM/ERP/WFM/QM

REST/SOAP/Webhooks

Cloud migration consulting

AI/automation/analytics enhancements

Job description

Kaleidoscope Innovation in San Diego, California, is seeking a professional to design and develop NICE CXone architectures, focusing on voice and digital channels for inbound/outbound calls. The role includes leading the design of call flows, overseeing integrations, and optimizing system performance.

The ideal candidate will have experience with telephony systems and cloud migration consulting, ensuring scalability and compliance in architecture. Key responsibilities include conducting architectural reviews and driving enhancements across the CX landscape.