CX & Operations Project Lead

verramobility; Mesa (AZ); On-site; USD 80,000 - 120,000; Full time

Job summary

verramobility is seeking a detail-focused operations professional to own the customer experience across the lifecycle. You will monitor satisfaction trends, drive improvements, and coordinate cross-functional teams to resolve issues and optimize service delivery.

The role emphasizes data-driven decisions, process optimization, and a customer-first culture within Connected Vehicle Services initiatives. Strong analytical skills and experience with dashboards are valued.

Qualifications

• Bachelor's degree in Business, Operations, Technology, Data Analytics, or related field.
• 3+ years in operations, business analysis, customer success ops, customer support, project coordination, or process improvement.
• Experience managing customer issues, operational support processes, or escalation workflows.
• Strong analytical and problem-solving capabilities.
• Experience creating reports, dashboards, and operational metrics.
• Demonstrated ability to work independently in a fast-paced environment.
• Proven ability to prioritize competing demands and manage multiple initiatives simultaneously.

Responsibilities

• Serve as an operational advocate for customers and partners throughout the lifecycle.
• Monitor customer satisfaction trends and identify opportunities to enhance service delivery.
• Work cross-functionally to ensure timely resolution of customer issues and inquiries.
• Develop recommendations that improve customer experience and operational efficiency.
• Champion a customer-first culture across Connected Vehicle Services initiatives.

Skills

Analytical thinking

Problem solving

Independent work

Prioritization

Multi-project management

Education

Bachelor's degree in Business, Operations, Technology, Data Analytics, or related field

Tools

Office Suite

Advanced Excel

Salesforce CRM

AI Toolsets

Job description

verramobility is seeking a detail-focused operations professional to own the customer experience across the lifecycle. You will monitor satisfaction trends, drive improvements, and coordinate cross-functional teams to resolve issues and optimize service delivery.

The role emphasizes data-driven decisions, process optimization, and a customer-first culture within Connected Vehicle Services initiatives. Strong analytical skills and experience with dashboards are valued.