CX Systems Lead: Salesforce & CCaaS Integrations + AI

Sharkninjaoperatingllc; Needham (MA); On-site; USD 150,300 - 183,700; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan with matching

Generous paid time off

Job summary

Sharkninjaoperatingllc is seeking a CX Systems Developer Lead to design and implement consumer experience solutions across Salesforce Service Cloud and CCaaS platforms like Zoom. The ideal candidate will have over 5 years of experience in CX systems development and familiarity with AI-driven automation.

This hands-on role requires strong skills in designing integrations and leading technology solutions to enhance consumer satisfaction. The position offers a competitive salary and a comprehensive benefits package.

Qualifications

• 5+ years of experience in CX systems development, CRM platform engineering, or similar CX platform administration.
• Hands-on experience configuring enterprise CCaaS platforms like Zoom, Genesys, or Amazon Connect.
• Proven experience designing and implementing API integrations.

Responsibilities

• Lead CX technology solutions across Salesforce Service Cloud and CCaaS platforms.
• Design integrations for seamless communication between systems.
• Contribute to AI-driven automation capabilities to improve service efficiency.

Skills

CX systems development

CRM platform engineering

Event-driven architectures

Education

Salesforce certifications

Bachelor's degree or relevant experience

Tools

Salesforce Service Cloud

CCaaS platforms (Zoom, Genesys)

Job description

Sharkninjaoperatingllc is seeking a CX Systems Developer Lead to design and implement consumer experience solutions across Salesforce Service Cloud and CCaaS platforms like Zoom. The ideal candidate will have over 5 years of experience in CX systems development and familiarity with AI-driven automation.

This hands-on role requires strong skills in designing integrations and leading technology solutions to enhance consumer satisfaction. The position offers a competitive salary and a comprehensive benefits package.