Senior Salesforce CX Leader - Experience Cloud & UX

Socket.dev

San Diego (CA)

Hybrid

USD 177,000 - 198,000

Full time

14 days+

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Job summary

Veracyte is seeking a Sr. Manager, Salesforce Customer Experience Management to lead strategy, design, delivery and optimization of Salesforce-based digital experiences.

You will drive Experience Cloud portals, communities, and digital engagement platforms, partnering with Product, Engineering, Marketing, Sales, and Customer Success to translate goals into scalable solutions. You will mentor a team of Salesforce engineers and collaborate with enterprise stakeholders to ensure secure,

Qualifications

7+ years in CRM, cloud platforms, or digital experiences.
Deep Salesforce Experience Cloud expertise including portal architecture and CMS.
Strong knowledge of Sales Cloud and Marketing Cloud.
Proven leadership of technical teams and cross-functional delivery.

Responsibilities

Lead the vision, roadmap, and execution of Salesforce-powered customer experiences.
Guide architecture, data models, integration patterns, and platform governance.
Mentor engineers, administrators, and analysts across the Salesforce stack.
Ensure security, performance, accessibility, and maintainability of solutions.
Collaborate with Product, Engineering, Marketing, Sales, and Customer Success to align initiatives.

Skills

Salesforce Experience Cloud

Sales Cloud

Marketing Cloud

UI/UX Principles

Leadership

Stakeholder Management

Education

Bachelor’s degree in CS or related field

Tools

Apex

Lightning Web Components

Flows

APIs

Job description

Veracyte is seeking a Sr. Manager, Salesforce Customer Experience Management to lead strategy, design, delivery and optimization of Salesforce-based digital experiences.

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