CX & Operations Insights Analyst (Summer Internship)

The Toro Company; BLOOMINGTON (MN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Dress for your day

Volunteer time

Flexible summer hours

Competitive pay

Job summary

The Toro Company in Bloomington, MN seeks an Operations Analyst intern focused on CX and customer lifetime value, joining a 2027 Summer Internship Program. You will analyze service, warranty, and customer data to uncover trends and support improvements.

You will build reports and dashboards, gather feedback from customers and channel partners, help document processes, and participate in cross-functional projects aimed at enhancing the post-sale experience during the internship May 17 to Aug 6,

Qualifications

• Pursuing a degree in relevant business analytics or operations field.
• Strong analytical, problem-solving, and communication skills.
• Experience with data analysis and BI tools preferred.

Responsibilities

• Analyze service, warranty, customer care data to identify trends.
• Develop reports and dashboards to support decisions.
• Gather and synthesize customer feedback from multiple sources.
• Assist in developing processes to capture the voice of the customer.
• Document current-state processes and participate in improvements.

Skills

Analytical thinking

Problem-solving

Organizational skills

Verbal communication

Written communication

Data analysis

AI tools awareness

Education

Pursuing degree in Business Analytics / Operations Management / related field

Tools

Power BI

Tableau

SQL

Snowflake

Excel

PowerPoint

Outlook

Teams

Job description

The Toro Company in Bloomington, MN seeks an Operations Analyst intern focused on CX and customer lifetime value, joining a 2027 Summer Internship Program. You will analyze service, warranty, and customer data to uncover trends and support improvements.

You will build reports and dashboards, gather feedback from customers and channel partners, help document processes, and participate in cross-functional projects aimed at enhancing the post-sale experience during the internship May 17 to Aug 6,