CX Operations Analyst — Gainsight Specialist

World Wide Technology; New Home (MO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness

Profit Sharing

401k Matching

Paid Time Off

Family Planning Benefits

Pet Insurance

Employee Discount

Job summary

World Wide Technology is seeking a Customer Experience Operations Analyst to support the CX lifecycle through Gainsight administration and data-driven insights. You will map digital journeys, configure rules, and collaborate with cross-functional teams to drive customer success.

The role emphasizes data integrity, process optimization, and scalability to improve the customer experience across platforms and touchpoints.

Qualifications

• Gainsight administration experience required.
• Experience with any design or visualization SW.
• Past work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs.
• Strong organization skills.
• Operationally minded and data-driven.

Responsibilities

• Gainsight Admin: Configure and maintain Gainsight to optimize customer lifecycle management.
• Journey Orchestrator and Data Designer responsibilities.
• Rule Management/Creation and Reporting Accuracy tasks.
• Develop surveys and measure success for customer outcomes.
• Collaborate with cross-functional teams to customize Gainsight functionalities.

Skills

Gainsight Admin

Data Visualization

OEM Experience

Analytical Skills

Problem Solving

Tools

Gainsight

Job description

World Wide Technology is seeking a Customer Experience Operations Analyst to support the CX lifecycle through Gainsight administration and data-driven insights. You will map digital journeys, configure rules, and collaborate with cross-functional teams to drive customer success.

The role emphasizes data integrity, process optimization, and scalability to improve the customer experience across platforms and touchpoints.