CX Manager- ERP Integration Solution & AI Operations

Stampli; Mountain View (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Stampli is seeking an execution-focused CX Manager to own the ERP integration domain and address complex customer issues related to ERP systems. This role involves working closely with Engineering to design solutions and ensure seamless ERP functionality.

The ideal candidate will have hands-on experience in ERP implementations, a strong understanding of finance and P2P workflows, and the capability to translate customer needs into actionable requirements.

This position will require collaboration with teams in both the US and Israel.

Qualifications

• Deep expertise in ERP implementations and strong understanding of P2P processes.
• Hands-on experience with ERP systems in real customer environments.
• Ability to translate customer needs into actionable requirements.

Responsibilities

• Investigate customer issues and bugs related to ERP integrations.
• Design functional solutions and work closely with Engineering.
• Ensure ERP integration changes do not impact Stampli modules.

Skills

ERP implementations

P2P workflows

AI-enabled operations

problem-solving

customer support

Job description

Stampli is seeking an execution-focused CX Manager with deep expertise in ERP implementations, P2P workflows, ERP integrations, and AI-enabled operations. This person will serve as a senior problem solver, strong 3rd-level support owner, and ERP integration domain expert, ensuring complex customer issues are diagnosed, prioritized, and resolved efficiently.

This is not a traditional relationship‑management role or an additional communication layer. It is a hands‑on role for someone who understands how ERP systems behave in real customer environments and can determine whether an issue stems from configuration, workflow, master data, permissions, integration logic, or product behavior.

This role owns the ERP integration domain. That includes investigating customer issues, bugs, and enhancement requests related to the integration between Stampli and customer ERP systems, designing the right functional solution, and working closely with Engineering to deliver fixes and improvements. This is not a Product Management role, but it does require full ownership of ERP‑related solution design for customer issues and requests.

The role also works closely with Product to ensure ERP integration changes do not negatively impact other Stampli modules, workflows, or product behavior. The ideal candidate brings hands‑on ERP implementation experience, strong understanding of finance and P2P processes, and the ability to translate customer needs and ERP behavior into clear, actionable requirements.

The role operates in a highly AI‑enabled environment. The ideal candidate is comfortable using AI daily and designing workflows where AI agents support analysis, escalation management, investigation, summarization, and communication.

You’ll partner with teams in Israel and the US and report to the Director of Customer Experience.