CX Lifecycle Ops Manager - Remote with Warrant Program

Teton.ai; United States; Remote; USD 120,000 - 145,000; Full time

Benefits offered by this job

Warrant program participation

Health insurance

401(k) plan

Job summary

Teton.ai is seeking a Manager of CX Operations to own the community journey from signature to go-live, ensuring a single plan, timeline and source of truth. This role is fully remote in the US and reports to the VP of Customer Experience.

You’ll start hands-on with deployments, then build scalable processes, tooling and standards, coordinating with Account Management, Deployment, Field Tech, Customer Success and Clinical to keep sites aligned.

Qualifications

• 6+ years of hands-on project or program management across multi-site deployments.
• Design processes from scratch and drive adoption.
• Lead change management, enablement, training and playbooks.
• Experience selecting and rolling out delivery tooling, such as a PSA platform.
• Strong executive reporting and stakeholder communication.
• Proven ability to lead cross-functional work without formal authority.
• Experience in healthcare technology, hardware or field-deployed software.

Responsibilities

• Own the plan for every live deployment: timeline, milestones, risks and status, with nothing falling through the cracks.
• Run deployments hands-on at the start, and step in when a site is at risk.
• Make sure every customer has one plan, one timeline and one point of contact.

Skills

Project management

Change management

Stakeholder communication

Cross-functional collaboration

Leadership

Hands-on deployment

Program management

Tools

HubSpot

Notion

Job description

Teton.ai is seeking a Manager of CX Operations to own the community journey from signature to go-live, ensuring a single plan, timeline and source of truth. This role is fully remote in the US and reports to the VP of Customer Experience.

You’ll start hands-on with deployments, then build scalable processes, tooling and standards, coordinating with Account Management, Deployment, Field Tech, Customer Success and Clinical to keep sites aligned.