Remote CX Tooling Engineer for Scalable Care Ops

Spring Health; New York (NY); Remote; USD 105,000 - 115,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401(k) match

No-cost therapy visits annually

Paid time off

Parental leave

Professional development reimbursement

Job summary

Spring Health is seeking a CX Tooling Engineer to design, build, and operate scalable CX and support workflows. You will configure Zendesk, connect triggering and automation, and integrate platforms like Amazon Connect and Tray.ai to support AI-enabled channels.

You will collaborate with Product, Engineering, Data, Security, and Legal to ensure scalable, compliant solutions in a regulated environment. Remote, full-time role reporting to the Senior Manager of Tooling Management.

Qualifications

• 3+ years in customer experience, contact-center, workflow automation, and integrations.
• Hands-on Zendesk configuration and architecture experience.
• Experience with enterprise contact-center platforms (e.g., Amazon Connect, Zendesk).
• REST APIs, webhooks, data transformation, and API testing experience.
• Ability to translate operational needs into clear technical requirements.

Responsibilities

• Design, configure, test, and maintain Zendesk architecture and extensibility.
• Build and operate contact-center infrastructure using Zendesk and Amazon Connect.
• Design, build, and maintain cross-system workflows in Tray.ai.
• Support AI-enabled chat, voice, email, and agent-assisted workflows with rules and handoffs.
• Deliver changes with testing, monitoring, rollback, and documentation.

Skills

Zendesk configuration

Platform integration

REST APIs

Production issue troubleshooting

Technical documentation

Cross-functional collaboration

Tools

Zendesk

Amazon Connect

Tray.ai

Workato

Zendesk Copilot

Job description

Spring Health is seeking a CX Tooling Engineer to design, build, and operate scalable CX and support workflows. You will configure Zendesk, connect triggering and automation, and integrate platforms like Amazon Connect and Tray.ai to support AI-enabled channels.

You will collaborate with Product, Engineering, Data, Security, and Legal to ensure scalable, compliant solutions in a regulated environment. Remote, full-time role reporting to the Senior Manager of Tooling Management.